What are the responsibilities and job description for the Shift Lead / Key Holder position at Drybar Shops?
Overview
Summary:
Are you ready to get your start in leadership? If you love mentoring others, have an eagle's eye for detail, are obsessed with providing amazing service to your customers, and thrive in a fast paced environment, then we have the leadership role you've been dreaming of- Drybar Shift Lead!
We are Drybar, a blow dry bar, and we set out to shake up the beauty industry in our own, specialty way. We believe in doing one thing and being the best at it. For us, that’s blowouts. In fact, our tagline says it best: No cuts. No color. Just blowouts. What started with one shop in Brentwood, CA has grown to over 180 locations.
Description:
Drybar is a fun, fast paced, and most important, team focused environment. The Drybar Shift Leader position is one of the in-shop leadership roles in a Drybar shop location. The Shift Lead upholds Drybar standards, leads the client experience and supervises shift operations. In addition, Shift Leaders manage supply levels, train new staff members and are capable of fulfilling other nonexempt roles in the shop as needed. This role is an incredible opportunity to begin refining your leadership capabilities with a growing brand! Shift Leads are the first group we turn to when we look to fill a Shop Manager role, making this more than just a job. It's the chance to take your career to new heights!
Responsibilities
We are looking for an Shift Lead who has:
- MUST have a valid cosmetology license for the state in which you are applying.
- Shampoo, blow-dry and amazing hair styling & finishing skills. Ability to do a blowout in under 45 minutes!
- Supervise shop staff on any given shift assigned: Bartenders & Stylist & Shift Lead.
- Lead team members to enhance field performance, client experience, product sales, cost control, staffing, team development, client experience and membership sales.
- Ensure talent development within shop to maximize performance, drive revenue, and achieve annual business goals.
- Work closely with Human Resources to cultivate employee relations, performance management, culture & development, values, safety initiatives and training.
- Monitor shop inventory: regularly check back bar and retail supplies, place orders when needed to meet supply level standards.
- Work closely with your Shop Manager to maximize the shops financial potential, by achieving daily sales metrics and labor budget goals.
- Train new staff: educate on using Booker and Drybar’s 10 core values. Ensure Stylists are completing blowouts in under 45 minutes.
- A desire to provide exceptional service not only to our clients but to our staff. Implement problem solving strategies and maintain awareness.
- Responsible for reporting all shop inventory, regularly check all retail supplies, assist with stocking products and supplies.
- Strong communication skills and a commitment and dedication to customer service.
- Ensure that all company procedures and policies, federal, state, and local regulations are followed. Ensure all Drybar’s timekeeping policy and supervisor policy addendum.
- Responsible for reporting all time worked for self and others in a timely fashion.
- Resolve team member relations and customer issues ensuring the company is protected against liability with mindfulness of shop morale and culture. When in doubt, ask for help! We’re here for you! #wearefamily
Qualifications
What we are looking for in our Drybar Shift Leads:
- High school diploma or equivalent.
- 1 Years Experience in a fast paced retail, restaurant, beauty, or hospitality setting.
- Drybar experience is a PLUS!
- MUST have valid Cosmetology license in which the state you are applying for.
- Proven ability to lead others.
- Motivated, enthusiastic and reliable.
- Drybar follows all applicable federal, state and local laws in regards to background checks.
