Account Director

Account Director (Remote)

Responsibilities
The successful candidate will possess experience and knowledge of current and emerging print processes to consistently deliver operational excellence. This role plays a critical role in fueling their team of Account Managers as an Account Director must optimally select and leverage the best talent, coupled with the best technological resources, to ensure their team’s ongoing alignment with key client sponsors and stakeholders. Account Directors are also responsible for the development, and on-going execution, of Key Account Management protocol, while anticipating and addressing future needs through experience, continual innovation, and thought leadership. While this is not an exhaustive list, the following are essential areas of focus and duties:

Client Retention & Expansion –
• Manage all on-site activities including overall client satisfaction while also maximizing company savings/revenue targets and ensuring compliance with contractual SLAs
• Identify, monitor and report objective performance indicators in concert with key stakeholders to ensure on-going alignment with the objective to exceed client expectations
• Prepare and deliver various presentations, financial analysis, current state business assessment summaries, flow charts, business cases and email responses always maximizing professionalism and effectiveness

Team Leadership –
• Select the best talent and optimize the skills and experience of the team for the purpose of maximizing the benefit of the engagement for both the client and the company
• Develop bench strength and develop team members to ensure retention of critical client knowledge and high engagement
• Set high expectations, delegate when applicable and hold Account Managers and other stakeholders accountable for their results
• Establish, nurture and inspire a culture capable of discovering and reinventing the way customer value is created every day

Operational Metrics & Effective SLAs –
• Qualify and document where necessary the client's unique requirements and establish a supply-chain structure and process that both reduces costs, while also improving responsiveness and efficiency

• Continuously evaluate all existing solutions against both internal and external best practices

Foster a team culture of accountability and high performance to ensure client needs are met, and Account Managers maintain compliance with established SLAs

• Regularly monitor client communications spend, whether in-scope or out, to ensure maximum value is provided in terms of overall spend and savings

• Review, validate, and refine requirements, specifications, substrates, business processes, and recommendations related to the proposed solutions to ensure seamless client experiences

• Advocate for the client with respect to internal process enhancements, supplier selections and technology implementations

WHY JOIN SLWM?

SLWM offers a competitive compensation package, a suite of employee benefit options (health, dental, vison insurance, 401k with company match) and a collaborative work environment where you can grow professionally and contribute to strategic financial operations. This role will provide you with the opportunity to work alongside experienced leaders in a dynamic, PE-backed company, making a direct impact on the organization’s financial success.

SLWM is proud to be an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. SLWM does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

Qualifications

Required Qualifications
• Minimum 8 years of relevant business experience, providing solutions for clients within the print/promotional products/fulfillment industries
• Strong business acumen, including critical thinking skills and proficiency in understanding operational processes starting with design and ending in production
• Minimum 3 years of experience leading teams
• Bachelor’s degree in marketing, business, or related field, or relevant work experience required
• Six Sigma or demonstrated understanding of process improvement methodologies
• Established competency coordinating print/marketing collateral projects leveraging various technology and processes
• Demonstrated ability to ensure superlative client satisfaction
• Proficiency in full suite of MS Office (i.e., Word, PowerPoint, Visio, Excel)
• Exceptional written and verbal communication skills
• Proven ability to win influence when presenting information and responding to business inquiries from a variety of stakeholders (i.e., internal team members, clients, vendors, etc.)
• Exacting standards of integrity, professionalism, sound judgement, and superlative client focus are expected
• Ability to multitask and demonstrate flexibility while remaining results-oriented and operating with a sense of urgency
• Some business travel is required, not to exceed 25% per quarter

This position requires proof of US Citizenship to comply with federal contracting regulation.  Offer contingent upon successful completion of background and drug screen per federal subcontractor requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.