What are the responsibilities and job description for the Customer Service Rep Exempt position at DS Smith Cambridge?
Customer Service is the act of taking care of the customers’ needs by providing and delivering professional, helpful, quality service and assistance before, during and after the customers’ requirements are met. Must comply and support all applicable GMP’s, Site Security, and Food Packaging Defense requirements that are referenced in the facilities GFSI food packaging safety program.
- Follow established Customer Service Reps SOP’s
- Able to isolate and solve basic customer request. Ability to learn and apply new information and skills, work under deadlines with frequent interruptions and interact with customers, sales, production and managers
- Able to communicate using written and oral skills: read and interpret customer supplied data, information and documents.
- Meet and greet clients and customers
- Respond to internal and external inquiries via email, phone, and face-to-face
- Provide customers with quotes and product knowledge
- Receive, quote, enter, acknowledge, update, manage orders/accounts
- New Orders-ensure all artwork files and necessary information is received to process order
- Track order progress-ensure all supplies, services and tools are ordered to meet due date
- Schedule all shipments for outside services
- Plan and schedule trucks in most efficient and economical manner ensuring on-time delivery
- Update customers with order status daily
- Check paperwork and submit for invoicing
- Update customer databases and spread sheets daily
- Update outside sales as needed
- Follow all safety rules and standard operating procedures
- Housekeeping (organizing and keeping area neat and clean)
- Perform general administration task and other task as assigned
- Support other departments
Experience
Required- 3 year(s): Extensive experience using MS office software
- 5 year(s): Experience in a customer service position
- 3 year(s): Experience using database management systems including SAP
Skills
Preferred- Mathematical Skills
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
