What are the responsibilities and job description for the Account Manager position at DS Smith?
International Paper and DS Smith, two of the leading producers of sustainable packaging and other fiber-based products, combined on January 31, 2025, to create a truly global leader in sustainable packaging solutions. Our people are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. With locations across EMEA and North America, why not do your best work with us?
Account Manager will develop, maintain and grow a portfolio of accounts by focusing on the local purchasing decision makers at customers that can be serviced by their assigned DS Smith Business Unit that produce items to address their local customer’s packaging needs.
Key Responsibilities:
- Manage day to day customer relationship and project activities.
- Meet or exceed KPI of Revenue, Volume, and Profit.
- Provide accurate sales forecast to SOP process.
- Account plans for all accounts in their portfolio assigned.
- Actions identified and implemented for “hot spot” customers.
- Manage customer contacts to drive customer satisfaction improvement.
- Hold and manage quarterly business reviews with top accounts.
- Improve the level of sales, profitability, and engagement between (DSS) DS Smith North America Packaging and the customer.
- Identifies business opportunities by identifying prospects and evaluating their position in the industry.
- Sells solutions by establishing contact and developing relationships with multilevel customer prospects; providing solution offers.
Qualifications:
- Bachelor’s Degree with 5 years Sales experience in Packaging or related industry required.
- Ability to research and analyze customer gaps and produces viable, DSS specific value-based solutions and offerings.
- Learns new design innovations both graphic and structural to be able to sell innovative solutions to customer base.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, benchmarking state of the art practices, and establishing personal networks.
- Good knowledge of operational cost and financial drivers of both customer and DSS.
- Commercially oriented and business minded.
Ideally the candidate would be located where they can expand our current market while also covering the Philadelphia area. Target territory would be MD, PA, DE, NY, OH
