What are the responsibilities and job description for the Credit and Collections Analyst position at DS Smith?
The successful candidate will join DS Smith’s Shared Services Revenue team and focus on all aspects of the collections process. Located in Atlanta, GA, they will be the central point of contact and provide support to customers and the field locations. They will work closely with cross-functional teams including, Revenue team members, other Shared Services groups and field operations to effectively address and resolve issues. They will administer applicable business procedures and standards and look for opportunities to improve the collections process.
The ideal candidate should have strong people and customer service skills, a track record of process improvement and excellent teamwork skills along with an ability to work in an ever-changing environment.
Areas of Responsibility
- Collaborate with internal business partners to drive working capital initiatives
- Review aged trial balance to identify delinquent transactions
- Analyze, research, and resolve delinquent items and ensure appropriate communications with key stakeholders is consistently maintained
- Contact customers to collect past due amounts
- Document all communications with customers so that a history is maintained of collections efforts
- Resend invoices as required
- Send statements and Dunning letters for delinquent accounts
- Determine if credit hold is required on past due accounts and notify appropriate parties
- Review and resolve unapplied cash
- Research short payments and over payments and issue credit memos and check requests if appropriate
- Identify accounts that require external collection efforts
- Prepare bad debt write-offs according to the company’s policies and procedures
- Address customer inquiries
- Customer account reconciliations
- Maintain files and documentation in accordance with company policy
- Adhere to company’s collections procedures
- Assist with month end close
- Ad hoc reporting
- Other duties as needed
Education & Qualification:
- Associate degree in finance, accounting, or related field
- 3 years of collections experience
- Experience in a Shared Services environment preferred
- Packaging & Paper experience a plus
- Kiwiplan and SAP systems experience a plus
- Proficient in MS Office
Skills & Abilities:
- Excellent verbal and written communication skills
- Must be a team player with exceptional interpersonal skills and the ability to adjust and interact with all levels of customers and key stakeholders
- Motivated individual who works well with others and thinks clearly under pressure
- Exceptional ability to problem-solve individually or in a group setting
- Strong organizational and analytical skills
- Detail oriented and ability to prioritize work and multitask effectively
- Ability to identify efficiencies and process improvements
- Strong customer service skills
- Ability to meet deadlines
- Strong integrity and work ethic are critical
