What are the responsibilities and job description for the Customer Service Rep Non-Exempt position at DS Smith?
Areas of Responsibility
- Enter customer manual orders and process EDI orders
- Edit work for accuracy and completeness
- Confirm customer orders
- Answer calls from customers, and make sure their questions or concerns are resolved
- Process customer credit request
- Maintain customer files
- Inform production of special order request
- Handle customer complaints and questions and follow-up with appropriate internal personnel as required
- Send list of unscheduled orders to customers
- Send daily booking report to General Manager, Shareholders and Logistics Coordinator
- Answers phones, as needed
- Work closely with shipping, the general manager and plant manager and sales
- Ensure proper materials such as ink and paper are in supply as orders are placed
- Comply with company policies and procedures
- Additional duties as assigned
Education & Certifications
Must have a high school diploma or GED or Any combination of education, training, and experience which demonstrates ability to perform the duties and responsibilities as described including related work experience.
Qualification & Experience
- Customer Service experience in a manufacturing environment a plus
- Computer and keyboarding skills using Microsoft Office applications (Word, Excel, Outlook) the internet, order processing and manufacturing software
- Multi-task in a fast-paced environment
- Read and interpret written information
- Accurately calculate figures and amounts
- Ability to interpret technical instructions in diagram form.
- Excellent speaking and phone communication skills.
- Good grammar, voice and diction.
- Excellent customer service skills (friendly, courteous and helpful).
