Lead Application Support Engineer

About US: We are a company that provides innovative, transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation, and we are always looking for ways to improve our services and solutions. We believe in working collaboratively with our clients and employees to achieve success.

DS Technologies Inc is looking for Lead Application Support Engineer role for one of our premier clients.

Job Title: Lead Application Support Engineer

Location: Manila, Utah (Hybrid)

Industry: Financial Services

Job Category: Information Technology

Overview

This role is focused on maintaining and providing technical support for applications in their operational stage, working closely with development teams, infrastructure partners, and clients to resolve technical incidents and ensure seamless application performance.

Position

• Full-time, hybrid role based in Manila, responsible for troubleshooting and supporting applications, managing incidents, and ensuring compliance in a highly regulated environment.
  
  

Responsibilities

• Utilize ITIL Change, Incident, and Problem Management processes.
• Lead Major Incident calls to resolve production issues and perform root cause analysis.
• Troubleshoot and debug system components in complex environments.
• Collaborate with various teams to resolve issues and optimize applications.
• Support disaster recovery, certificate renewals, and audit requests.
• Identify and implement automation for application monitoring.
• Manage pre-production/production deployments and vendor upgrades.
• Monitor and mitigate risk in day-to-day responsibilities.
  
  

Required Qualifications

• Minimum of 8 years of experience in application support or related fields.
• Bachelor’s degree in a relevant field or equivalent experience.
• Hands-on experience with distributed systems (Unix, Linux, Windows, SQL/PLSQL).
• Mainframe troubleshooting skills (COBOL, JCL, DB2, CICS, etc.).
• Experience with scheduling tools like CA AutoSys, Control-M.
• Familiarity with cloud technologies (AWS, Azure) and middleware platforms (Solace, Tomcat, WebSphere).
• Scripting skills in languages like Bash, Python, Shell, etc.
• Experience with ETL tools (Informatica, Talend).
• Familiarity with monitoring tools (Splunk, Dynatrace, Grafana, etc.).
  
  

Additional Qualifications

• Strong communication and collaboration skills.
• Ability to coach and build collaborative teams.
• Up-to-date knowledge in their specialist area.
  
  

Benefits & Compensation

• Not explicitly mentioned, but typically competitive in financial services.
  
  

Additional Information

• No visa sponsorship available.
• Hybrid work model.
  
  

Candidate Details

• Mid-senior level with 8 years of experience.
• Technical expertise in distributed systems, mainframes, and cloud technologies.
• Strong problem-solving skills, especially in production environments.
• Willingness to engage in leadership roles for incident management and troubleshooting.
  
  

If you are interested, Kindly share your resume to

vamshi@dstechnologiesinc.com - 17035743965,

shabista@dstechnologiesinc.com - 16782359520,

bhavani@dstechnologiesinc.com - 15714630334.

Thanks

DS Technologies - Team