What are the responsibilities and job description for the Customer Service/Administrative Assistant position at DSA Doors?
DSA Doors, the premium wood door manufacturing company in the United States, is looking for customer-oriented person to join us in our Raleigh, NC office. We have an excellent opportunity within our sales team as our Customer Service/Administrative Assistant. You will be the point-of-contact for our customers to provide sales and support of our standard-stock products. This entry-level role involves routine office tasks, answering customer inquiries, processing basic orders, and ensuring a smooth flow of communication within the company. You need to be eager to learn, ready to provide top-notch customer service and sell our quality products and be ready for other tasks as assigned to accomplish the goals and objectives of the sales group. The position is full-time with benefits.
This is an On-Site position based in Raleigh.
Responsibilities:
- Answer phone calls and respond to customer inquiries via email and other communication channels.
- Assist in scheduling appointments and meetings.
- Input basic customer orders into the system and ensure accurate order processing.
- Handle basic administrative tasks such as filing, data entry, and maintaining office supplies.
- Assist with invoicing and billing questions.
- Provide general support to sales and production teams.
- Maintain positive relationships with clients and ensure they are satisfied with products and services.
Experience you’ll bring:
- High school diploma or equivalent (Associate’s degree preferred).
- Strong communication and organizational skills.
- Basic computer skills (Microsoft Office Suite).
- Ability to work in a fast-paced environment with attention to detail.
- Customer service experience highly preferred.
We’ll be excited if you have:
- experience in selling doors or building materials industry
- or Sage CRM experience
At DSA Doors, we understand that a fulfilling career is built on more than just a paycheck. That's why we offer a comprehensive benefits package designed to support your physical, mental, and financial well-being. From generous medical, dental, and vision coverage, including mental health support, to a robust 401k plan with company matching, we're committed to investing in your future.
Our commitment goes beyond benefits. Our culture thrives on open communication and a genuine desire to see our employees succeed. Enjoy a healthy work-life balance and company-wide celebrations for birthdays and holidays. We recognize and reward dedication with service awards, and growth is encouraged through upward mobility opportunities. Promotions from within are a core value, and you'll have open access to leadership, empowering you to make a real difference!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $20
