Order Coordinator/Customer Support Specialist

DSA Doors, the premium wood door manufacturing company in the United States, is looking for customer-oriented person to join us in our Raleigh, NC office. We have an excellent opportunity within our sales team our Order Coordinator/Standard Sales Specialist. You will be a point-of-contact for our customers to provide sales and support of our standard-stock products. You need to be eager to learn, ready to provide top-notch customer service and sell our quality products and be ready for other tasks as assigned to accomplish the goals and objectives of the sales group. The position is full-time with benefits, plus an opportunity to earn sales bonus!!!

This is an On-Site position based in Raleigh.

Responsibilities:

• Take customer orders, understand specifications, and accurately input them into the order management system.
• Communicate directly with customers to clarify product specifications and timelines.
• Coordinate with the production team to ensure customer orders are processed on time.
• Maintain order logs and track customer orders through the fulfillment process.
• Process customer requests for standard doors or products, ensuring all details are recorded accurately.
• Prepare quotes and price lists for customers.
• Assist in resolving customer complaints or issues related to product orders.
• Work closely with the shipping and receiving departments to ensure accurate deliveries.

Experience you’ll bring:

• Associates degree or previous experience in customer service or inside sales
• Proficient in Microsoft Office: Outlook, Excel, Power Point, Word
• Strong communication & presentation skills, influencing, negotiating, analytical thinking, time management skills are essential
• Basic understanding of the company’s product offerings and capabilities.
• Ability to learn and use specialized industry software.

We’ll be excited if you have:

• 2 years inside sales or customer service experience in selling doors or building materials industry
• Sage 100 or Sage CRM experience

At DSA Doors, we understand that a fulfilling career is built on more than just a paycheck. That's why we offer a comprehensive benefits package designed to support your physical, mental, and financial well-being. From generous medical, dental, and vision coverage, including mental health support, to a robust 401k plan with company matching, we're committed to investing in your future.

Our commitment goes beyond benefits. Our culture thrives on open communication and a genuine desire to see our employees succeed. Enjoy a healthy work-life balance and company-wide celebrations for birthdays and holidays. We recognize and reward dedication with service awards, and growth is encouraged through upward mobility opportunities. Promotions from within are a core value, and you'll have open access to leadership, empowering you to make a real difference!

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Morning shift

Work Location: In person

Salary : $19 - $23