Senior Information Technology Technician

We are looking for technically skilled candidates with good problem-solving abilities for the position of IT Technician. The duties include the installation of network and low voltage cabling, wired/wireless networks, security camera systems, phone systems, microwave networks, intrusion systems, and door access systems as well as being a point of contact for customer IT related questions, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties. This role also includes troubleshooting, maintaining, and installing telecom equipment and systems, including hardware and software, while providing technical support to users and ensuring smooth communication operations.

• Review diagnostics and assess the functionality and efficiency of systems
• Providing support to users and being the first point of contact for problem resolution.
• Troubleshooting hardware, software, and network issues.
• Installing and configuring hardware and software components.
• Repairing or replacing damaged computer hardware.
• Establishing good relationships with all clients and colleagues.
• Managing technical documentation.
• Keeping accurate and detailed descriptions of services performed while on a service call.
• Assisting with installation of Ethernet and low voltage cabling as well as various network or security systems.
• Office and field-based work, including server rooms, rooftops, and outdoor environments.
• Working with Windows & Linux Environments

Essential duties and responsibilities include the following. Other duties may be assigned.

Required

1.    3 years of experience in IT support and systems maintenance.

2.    Excellent written and verbal communication skills.

3.    Good interpersonal skills.

4.    Attention to detail.

5.    Good problem-solving skills.

6.    Ability to lift to 75 lbs.

7.    Experience in low-voltage cabling, camera placement, and field installation.

8.    Strong understanding of IP networking, PoE, firewalls, and network security principles

Ability to work comfortably on a ladder.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

• Ability to select the proper type of cable and perform installation in plenum or non-plenum rated environments.

• Intermediate knowledge of computers, networks, and information technology-related systems.

• Intermediate knowledge of structured cabling.

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

• Maintaining confidentiality of work-related information and materials.

• Effective communication and interpersonal skills, including tact and diplomacy.

• Effective organization and planning skills.

• Maintain an established work schedule, including some evenings and weekends.

• Mechanical aptitude.

• Ability to communicate in a concise and effective manner.

• Ability to understand and follow instructions precisely.

• Ability to read blueprints, architectural, mechanical, and electrical documents.

• Ability to work independently.

• Ability to use test equipment such as multimeter, signal tone generator, oscilloscope, and time-domain reflectometer.

Computer Skills

Required

• Demonstrated ability to use standard office software programs.

Work Experience

Required

3 years experience in IT support and systems maintenance.

Education

Required

• High School diploma or educational equivalent.

Preferred

Microsoft Windows Desktop Environment.

Microsoft Windows Server Environment.

Microsoft Office 365 Cloud Environment.

Linux Environment

On-Prem/Azure Active Directory

VoIP Phone Systems and SIP Trunks.

IP and Coaxial Security Camera Systems.

Familiarity with HIPAA and/or CJIS compliance.

Licenses/Certifications

Required

• Valid Driver's license.

A successful candidate will be rewarded with a competitive wage, medical benefits, and company contribution 401k.

We are an authorized service center for Motorola two-way communications products and among one of the leaders in the industry. We offer an array of wireless products including specialized wireless systems for business, industry, and government as well as general wireless equipment, service, and rental products.