What are the responsibilities and job description for the Customer Service Representative position at DSI Holdings Corporation?
Customer Service Representative - Call Center -Hybrid
Full-Time, HourlyWho we are: We are the nation’s largest ServiceMaster franchise company and we have 17 branches in all areas that offer its employees on-the-job training, opportunity for career advancement, while helping people in need.
• Our community-like work environment focuses on providing extensive training to service our clients with the most advanced equipment in the restoration industry.
• We believe that engaged and happy employees makes ServiceMaster DSI an amazing place to work where we are always ready to help families and businesses recover from fire and water damage.
The Position: We’re looking for a Call Center Customer Service Representative. Job duties include but are not limited to answering phones and responding to customer requests for 17 offices located in Florida, Illinois, Indiana, Minnesota, Missouri Colorado, and Wisconsin as well as dispatching new emergency jobs and inputting customer information in our job management system. The hours for this position would be Sunday-Thursday 8am-5pm or a rotating shift that includes weekends from 4pm-12am.
Our current pay rate starts at $17/hour but is negotiable based on experience.
Benefits Include:
- Medical, Dental, Vision along with other supplementary plans
- Matched 401K
- Generous PTO
- Six (6) company paid holidays
Requirements:
- Ability to Multi-task
- Advanced reading and writing skills
- Advanced computer skills required
- Experience using Microsoft Office (Word, Excel).
- Duties require professional, verbal and written communication skills.
- Able to adapt to dynamic and quickly changing environment
- Must pass background check and drug test
- Shift Availability M,T,W & F 9am-6pm, Thursday 10am-7pm & rotating Saturday 9am -2pm; Sunday 11am - 2pm
Why Should You Apply?
- Competitive compensation with opportunity for overtime
- Great Benefits
- We work together – openly and cross-functionally because it enables us to build relationships, as we learn together and winning as a team.
- We go above and beyond for our clients and you'll find that we have a dynamic environment where learning and growth opportunities are abundant and hard work and results are rewarded.
If you’re looking for a challenging and fulfilling career, be part of the ServiceMaster DSI family.
Equal Employment Opportunity Employer/Vets Welcome Here!
Salary : $17
