What are the responsibilities and job description for the Customer Service Manager position at DSJ Global?
A leader in the corrugated and protective packaging space is looking for a Customer Service Manager in Bensalem, PA. The Customer Service Manager will serve as the primary liaison between customers and the company's operations. This role involves overseeing the Sales Operations team to coordinate customer orders, manufacturing and delivery schedules, service issues, and other customer-related concerns. The position requires frequent interaction with manufacturing, sales, and production teams to meet customer needs and maintain positive business relationships.
Key Responsibilities:
- Support the company's sales objectives.
- Pursue business opportunities that align with company growth plans.
- Visit customers to build relationships with key decision-makers in purchasing, engineering, and quality departments.
- Coordinate daily meetings with scheduling, production, and quality teams.
- Collaborate with operations, design, and quality teams to resolve production issues and support on-time deliveries.
- Review incoming Requests for Quote (RFQs) and prepare pricing recommendations for review with sales and operations leadership, and prepare final quotes for submission to customers.
- Monitor key account performance metrics such as sales growth, profitability, customer satisfaction, on-time delivery, quality, and overall relationship.
Qualifications:
- Bachelor's degree required, preferably in Marketing, Business, or Communications.
- Proven experience as a sales representative and/or manager.
- Experience in a manufacturing environment, preferably in the corrugated industry.
- Strong communication and interpersonal skills.
- Self-motivated with the ability to multitask.
- Excellent organizational skills.
- Highly competitive nature, strong will, and sound business judgment.
- Computer literacy is essential, with proficiency in Microsoft Word, Excel, and PowerPoint.
The company offers a competitive compensation and benefits package, including health, dental, and vision insurance, and a 401(k) plan.
Salary : $75,000 - $80,000
