Transportation Manager

Key Responsibilities

• Oversee the planning, coordination, and execution of customer shipments and returns to ensure seamless delivery operations.
• Lead a team to optimize workflows and maintain strong communication with stakeholders to achieve business and customer objectives.
• Supervise the flow of shipment information between warehouses and transport providers, ensuring compliance with distribution processes and timely communication.
• Manage the assignment and coordination of transport providers to execute shipment schedules effectively.
• Monitor transportation capacity and ensure on-time performance for pickups and deliveries.
• Oversee lead times for the planning and execution of pending deliveries to meet customer commitments.
• Address and resolve operational issues affecting deliveries and returns, ensuring service quality and adherence to customer appointments.
• Control and report on delivery and return performance, analyze outcomes, and recommend opportunities for process improvement.
• Collaborate with warehouse teams to enhance delivery and return procedures, identifying gaps and proposing solutions for improvement.
• Maintain regular communication with carriers and customers to streamline logistics processes and improve service levels.
• Facilitate cross-departmental coordination, particularly with Order Management, Sales, and Planning teams, to enhance delivery and return efficiencies.
• Support leadership in meeting key performance indicators (KPIs) and drive continuous improvement initiatives.
• Research and implement process enhancements to improve team productivity and operational efficiency.
• Supervise and mentor team members, providing guidance, training, and development opportunities to enhance their skills and performance.
• Lead efforts to develop, stabilize, and optimize transportation networks, including the analysis of customer transportation flows and identification of dynamic routing opportunities.

Candidate Profile

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field is required.
• 5-7 years of experience in logistics, supply chain, distribution, or a related environment is required.
• 3-5 years of experience in managing people and teams is required.
• Strong understanding of the interaction between logistics systems, processes, operations, warehousing, transportation, and order management.
• Proven ability to implement processes and motivate teams using effective interpersonal, communication, problem-solving, and leadership skills.
• Experience collaborating with distribution center personnel, sales teams, operations managers, third-party logistics providers, transportation teams, and corporate staff.
• Excellent communication skills, including active listening and open dialogue.
• Familiarity with SAP or similar systems is a plus.
• Knowledge of the appliance or related industries is advantageous but not required.
• High level of decision-making independence and problem-solving ability.
• Working knowledge of warehousing and transportation fundamentals.
• Proficiency in MS Office applications, including Word, Excel, Access, PowerPoint, and Visio.
• Strong leadership skills in managing staff and overseeing operations.
• Willingness to travel up to 30% of the time.