What are the responsibilities and job description for the Customer Relations Representative - Baton Rouge, LA position at DSLD Homes?
Customer Relations Representative for DSLD Mortgage (Full-Time) - Baton Rouge, LA
- Days and hours of work are Monday – Friday 8:00 a.m. to 5:00 p.m.
DSLD Mortgage is a trusted partner in home financing with over 15 years of experience. Specializing in a range of mortgage solutions, we cater to first-time homebuyers, veterans, and business owners, offering programs that accommodate various financial situations. As the preferred lender for DSLD Homes, DSLD Mortgage provides unique advantages for customers purchasing these properties, while also extending our flexible services to all homebuyers.
Working at DSLD Mortgage means joining a team that values professional growth, collaboration, and customer-focused service. Employees benefit from a supportive work environment, opportunities for career advancement, and the chance to make a real impact in helping individuals achieve homeownership. With a strong reputation in the industry and a commitment to excellence, DSLD Mortgage is an ideal place for professionals looking to thrive in the mortgage lending field.
The Customer Relations Representative will be at the forefront of our high-volume, fast-paced environment, engaging with inbound leads, following up with past clients, and proactively building new relationships. The ability to connect with customers, assess their needs, and seamlessly transition qualified leads to our loan officers will be key to our continued success.
JOB DUTIES & RESPONSIBILITIES
- Manage a high volume of inbound web inquiries and leads, ensuring prompt and professional engagement.
- Make multiple follow-up attempts per lead to maximize contact rates and conversion potential.
- Assess customer needs, gauge interest levels, and seamlessly transition qualified prospects to loan officers.
- Maintain accurate and detailed records in our CRM system, ensuring all lead interactions are properly documented.
- Conduct proactive outreach to past clients, nurturing relationships to drive repeat business and referrals.
- Identify and establish new client relationships, leveraging industry knowledge and top-tier customer service.
- Work collaboratively with loan officers, sales teams, and leadership to refine processes and enhance customer experiences.
- Consistently meet or exceed performance metrics, contributing to the ongoing success of marketing and sales efforts.
JOB REQUIREMENTS & SKILLS
- High school diploma required; bachelor's degree preferred.
- Strong verbal communication and active listening skills.
- Ability to thrive in a fast-paced, high-volume call center environment.
- Experience in sales, customer service, or a similar role within a high-performance team.
- Proficiency with CRM systems and lead management software.
- Familiarity with the mortgage industry, real estate, or housing market preferred.
- Goal-oriented mindset with the ability to work both independently and as part of a team.
- High energy, adaptability, and a passion for providing top-tier customer experiences.
COMPENSATION
- Salary is based on experience.
BENEFITS
- DSLD Mortgage offers a benefits package for full-time employees that includes, but is not limited to, medical, dental and vision coverage, 401k with employer match, long term disability, life insurance, and paid vacation and holidays.
- Please visit www.dsldmortgage.com for more information.
DSLD is an Equal Opportunity Employer
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