Representative, Customer Care / Exp-Piscataway, NJ.

Sr Specialist, CX, PE, P&B

Piscataway, NJ

On-Site

Band J

We have an immediate hybrid opening for Customer Experience Associate in our Plainsboro facility. Work directly with our customer’s and develop and sustain close Customer relationships through order fulfilment cycle. Use excellent communication skills to foster a healthy collaboration between internal and external Customer’s.

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

• Manage and take ownership of customer accounts through the order fulfillment cycle.
• Receive/process purchase orders, confirm pricing, inventory, shipping information and generate invoices.
• Work closely with clients to obtain client forecast and attend Demand Planning Reviews.
• Process customer complaints/inquiries related to returns, credit requests and non-conformances. Liaise with appropriate teams to resolve timely.
• Monitor relevant indicators (KPI) that measure the level of service/OTIF and propose related action plans for service improvements.
• Proactively seek innovative ways to enhance customer’s satisfaction and improve operating inefficiencies (eliminate non-value adding tasks).

We bring

• A space to grow by encouraging and supporting curiosity and an open mindset.
• A culture that prioritizes safety and well-being, both physically and mentally.
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
• A firm belief that working together with our customers is the key to achieving great things.
• An eagerness to be one team and learn from each other to bring progress to life and create a better future
• We offer competitive pay, career growth opportunities, and outstanding benefit programs

You bring

• High School Diploma/GED preferred. Equivalent experience may be considered in lieu of Diploma
• Proficiency in MS Office, including Excel, Word and Outlook is required.
• Minimum 1-3 years prior experience in customer service, business-to-business (B2B).

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.