What are the responsibilities and job description for the Sales Coordinator position at dSPACE?
About dSPACE
dSPACE is a leading provider of simulation and validation solutions worldwide for developing networked, autonomous, and electrically powered vehicles. The company's range of end-to-end solutions are used particularly by automotive manufacturers and their suppliers to test the software and hardware components in their new vehicles long before a new model is allowed on the road.
Our expertise spans multiple industries including aerospace and industrial automation. We offer a comprehensive portfolio that includes end-to-end solutions for simulation and validation, engineering and consulting services, as well as training and support.
Headquartered in Paderborn, Germany, we have three project centers in Germany and regional companies in the USA, UK, France, Japan, China, Croatia, Korea, India, and Sweden, serving customers globally.
About the Role
We are seeking a highly skilled Sales Coordinator to join our Account Manager team and training department. The ideal candidate will have a strong background in managing administrative tasks, supporting sales activities, and ensuring a smooth workflow within the sales department.
Key Responsibilities
- Assist the sales team with day-to-day operations, including quote generation, correspondence with customers, order processing, and other administrative tasks.
- Maintain and update customer records, assist with customer portals, and address inquiries via phone or email to ensure high customer satisfaction.
- Coordinate customer training and administrative tasks such as managing registrations, scheduling, issuing training certificates, invoicing, and others.
- Order, schedule, and setup onsite breakfast and lunch for training classes.
- Manage in-person morning sign-ins and setup for training classes.
- Cross-departmental cooperation with engineering, accounting, production, shipping, and marketing to ensure smooth sales operations and customer deliveries.
Requirements
- Proven experience in a sales support or administrative role, preferably within the automotive industry.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM/ERP software (MS Dynamics 365 is a plus).
