What are the responsibilities and job description for the On-Site Support Tech position at DSS - IT & Cyber Security Management?
IT Field Technician – multiple locations. Long island, NY and Philadelphia & South Jersey
About Us:
DSS is a leading Managed IT and Cybersecurity firm providing innovative technology solutions to businesses. We are expanding our Field Technician team in Philadelphia and South Jersey and looking for a hands-on IT professional to support our clients on-site.
Job Description:
As a Field Technician, you will be responsible for installing, troubleshooting, and maintaining IT systems and networks at client locations. You will work closely with businesses, resolving technical issues and ensuring systems run smoothly.
Key Responsibilities:
• Provide on-site IT support to clients across Philadelphia & South Jersey.
• Install, configure, and troubleshoot Windows workstations, printers, and networking equipment.
• Perform hardware replacements, upgrades, and software installations.
• Set up and maintain firewalls, switches, wireless access points, and VoIP systems.
• Assist with server maintenance, backups, and security updates.
• Troubleshoot Microsoft 365, email issues, VPNs, and remote access setups.
• Work with RMM and PSA tools to manage client environments.
• Communicate with clients professionally and provide excellent customer service.
• Document service tickets, resolutions, and configurations.
Qualifications:
• 2 years of experience in an IT support or field technician role.
• Strong knowledge of Windows OS, networking, and Microsoft 365.
• Hands-on experience with firewalls, routers, and wireless networking.
• Ability to troubleshoot PCs, servers, and peripherals.
• Experience with ticketing systems (ConnectWise, Autotask, etc.) preferred.
• A valid driver’s license and reliable transportation is required.
• Ability to lift 50 lbs and work on ladders when necessary.
Why Join Us?
• Competitive salary and benefits package.
• Work in a fast-paced, hands-on environment with career growth opportunities.
• Exposure to diverse IT environments and new technologies.
• Company-provided training and certification opportunities.
📩 Apply Now! If you are a skilled IT Field Technician looking for a great opportunity, send your resume to jobs@dssitny.com.