What are the responsibilities and job description for the Warehouse Customer Service Specialist position at DSV A/S?
About DSV A/S
DSV A/S is a global leader in the transport and logistics industry, renowned for its exceptional customer service and innovative solutions. Our company has evolved over four decades, from a small Danish haulier to an international powerhouse with operations in over 80 countries. At DSV, we pride ourselves on our commitment to providing unparalleled logistics services that cater to the diverse needs of our customers.
Job Summary
We are seeking a highly skilled Warehouse Customer Service Agent to join our dynamic team. As a key member of our customer support team, you will be responsible for delivering outstanding service to our clients, ensuring their queries are resolved efficiently and effectively. Your primary role will involve interacting with customers via phone, email, or in-person visits, providing accurate information regarding order status, inventory availability, and shipping schedules. You will also investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
Key Responsibilities
Requirements
To succeed in this role, you should possess strong interpersonal and communication skills, both verbal and written. You must be able to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. Additionally, you should have problem-solving and conflict resolution skills, attention to detail, and accuracy in data entry and record-keeping. Familiarity with Microsoft Office suite (Word, Excel, Outlook) is also essential. Experience in warehouse or logistics operations, knowledge of transportation and supply chain management concepts, and certification or training in customer service or related areas are preferred qualifications.
DSV A/S is a global leader in the transport and logistics industry, renowned for its exceptional customer service and innovative solutions. Our company has evolved over four decades, from a small Danish haulier to an international powerhouse with operations in over 80 countries. At DSV, we pride ourselves on our commitment to providing unparalleled logistics services that cater to the diverse needs of our customers.
Job Summary
We are seeking a highly skilled Warehouse Customer Service Agent to join our dynamic team. As a key member of our customer support team, you will be responsible for delivering outstanding service to our clients, ensuring their queries are resolved efficiently and effectively. Your primary role will involve interacting with customers via phone, email, or in-person visits, providing accurate information regarding order status, inventory availability, and shipping schedules. You will also investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via various channels.
- Provide accurate information about order status, inventory availability, and shipping schedules.
- Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
- Collaborate with internal teams to address customer issues effectively.
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
- Maintain accurate records of customer interactions, transactions, and inquiries.
- Generate reports and summaries as needed to track customer service metrics and performance.
Requirements
To succeed in this role, you should possess strong interpersonal and communication skills, both verbal and written. You must be able to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. Additionally, you should have problem-solving and conflict resolution skills, attention to detail, and accuracy in data entry and record-keeping. Familiarity with Microsoft Office suite (Word, Excel, Outlook) is also essential. Experience in warehouse or logistics operations, knowledge of transportation and supply chain management concepts, and certification or training in customer service or related areas are preferred qualifications.
