Business Support Specialist

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Read more at www.dsv.com

Location: USA - Mesa, W. Southern Ave

Division:Solutions
Job Posting Title: Business Support Specialist
Time Type: Full Time

SUMMARY

The Information Technology (IT) Support Specialist is devoted to all facets of IT systems, computer set-up, installation, troubleshooting, service, upgrades, and maintenance. This position will perform both technical and administrative tasks to ensure functionality and efficiency of company's systems. The Information Technology (IT) Support Specialist must be knowledgeable in all aspects of computer support, and be diligent, analytical and team focused. The Information Technology (IT) Support Specialist works directly with the customer/end-user offering advice, training, support and guidance. The Information Technology (IT) Support Specialist must be flexible to perform occasional on-call duty or tasks/support required during early morning/early evening hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES
* Troubleshoot, diagnose and repair hardware or software issues and install updates or applications
* Provide global Remote User support for IMS "local" issues
* Provide internal customer service support and end-user training via phone, internet and in-person
* Act as link between end users and higher level IT support
* Document system performance, bugs, debugging, and program requirements
* Document new processes and maintain existing written procedures
* Maintain IT assets lists up to date for all employees
* Maintain and support local hardware (Computers, Printers, Phones, Badges and Office sensors)
* Assist with maintenance of the computer network and database
* Follow maintenance protocols to ensure systems are secure and ready for users
* Initiate new hire account user support from all aspects including hardware, software, new account set up, and collaboration with HR
* New employees IT orientation training
* Collaborate with HR and Quality to provide termed employee support including termination of account and receipt of equipment
* Institute protocols for the use of IT across departments and projects
* Support facilities via suite maintenance by generating repair tickets and troubleshooting local issues
* Coordinate performance maintenance activities (e.g. backups)
* Collaborate with other professionals to maintain standards and functionality
* Assist with coordination of contractors and equipment/resource allocation
* Assist with design and deployment of servers, directories, wireless, backups, and personal devices.

OTHER DUTIES
* Perform other related duties as assigned

SUPERVISORY RESPONSIBILITIES (IF ANY)
N/A

MINIMUM REQUIRED QUALIFICATIONS

EDUCATION AND/OR EXPERIENCE
* Education and industry work experience with a high school diploma/GED
* 2-4 years of IT experience in IT Support or similar role

SKILLS, KNOWLEDGE AND ABILITIES

* Ability to troubleshoot and repair computer related issues
* Excellent critical thinking and problem solving skills
* Strong communication, customer service and interpersonal skills
* Great accuracy and attention to detail
* Excellent organizational and coordination abilities
* Effective oral and written communication skills
* Self-Motivated, energetic, and able to perform with minimal supervision
* Ability to work in a dynamic environment
* Ability to organize and prioritize a variety of tasks and projects
* Ability to balance both administrative and technical tasks flawlessly

COMPUTER SKILLS

* Solid knowledge of IT systems and applications
* Experience with development software
* Experience with ERP's (SAP, Oracle, etc.) or Inventory Systems (WMS, Purchasing Software)
* Intermediate to Advanced level in Microsoft Office Suite including Excel, Outlook and Teams.
* Experience with Active Directory/Active Roles is a plus

LANGUAGE SKILLS

English (verbal, reading, writing)

PREFERRED QUALIFICATIONS
* COMPTIA certification or equivalent

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves computer equipment/objects up to 30 pounds and may crawl or climb into tight spaces to connect network cable. Specific vision requirements of this job include close vision and distance vision.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AT WILL EMPLOYMENT

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $27.00 - $36.50 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of aprogressiveand versatile organisation, we'll support you and your need to achieve your potential and forward your career.

Visitdsv.comand follow us onLinkedIn,FacebookandTwitter.