Control Tower Specialist

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Read more at www.dsv.com

Location: USA - Chandler, E. Palomino Dr.

Division:Air & Sea
Job Posting Title: Control Tower Specialist
Time Type: Full Time

Summary

The Control Tower Specialist plays a critical role in overseeing and managing end-to-end logistics operations. This position is responsible for monitoring real-time transportation flows, resolving shipment issues, analyzing data for insights, and ensuring on-time delivery performance. The Control Tower Specialist works closely with internal teams, clients, and carriers to optimize supply chain efficiency and enhance customer satisfaction..

Duties and Responsibilities

• Manage shipment schedules and coordinate transportation operations
• Monitor shipments and provide updates to customers and internal stakeholders
• Communicate with carriers and suppliers to ensure timely delivery of goods
• Analyze transportation data to identify areas for improvement and cost savings
• Collaborate with other departments, such as procurement and customer service, to ensure smooth transportation operations
• Develop and implement transportation strategies to improve efficiency and customer satisfaction
• Ensure compliance with regulations and industry standards
• Actively troubleshoot and resolve delays, deviations, and operational challenges to minimize service interruptions.
• Serve as the central point of contact for internal stakeholders, customers, and carriers, providing updates and resolving inquiries.
• Generate and distribute daily, weekly, and monthly reports on key performance indicators (KPIs), including on-time delivery rates, service levels, and operational efficiency.
• Leverage transportation management systems (TMS) and other logistics platforms to manage shipments and improve visibility.

Educational background / Work experience

• High school diploma or GED required. Associate's degree or higher in Logistics, Supply Chain Management, Business, or a related field is a plus.
• 2 years in logistics, transportation, supply chain, or a related field. Experience in a Control Tower or Operations Center environment is a plus.
• Experience with international shipping and customs regulations is preferred.

Skills & Competencies

• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Knowledge of transportation management systems and other logistics software
• Ability to manage multiple priorities and deadlines.
• Strong attention to detail, organizational, and accuracy skills.
• Familiarity with Lean or Six Sigma methodologies is a plus
• Team player, proactive, customer-focused, and adaptable to changing environments.

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

N/A

Preferred Qualifications

• Professional certifications, such as APICS or Six Sigma, are preferred
• Knowledge of domestic and international shipping regulations.

Language Skills

• Fluent in English (oral and written)

Computer Literacy

• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word
• Familiarity with transportation management systems, such as SAP or Oracle, is preferred

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of aprogressiveand versatile organisation, we'll support you and your need to achieve your potential and forward your career.

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