What are the responsibilities and job description for the Manager, Client Operations position at DSV - Global Transport and Logistics?
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.
Read more at www.dsv.com
Location: USA - Mesa, W. Southern Ave
Division: Solutions
Job Posting Title: Manager, Client Operations
Time Type: Full Time
Summary
The Client Operations Manager is responsible for managing indicated client site and ensuring that inventory management is proactively coordinated, planned, managed and delivered in accordance with DSV IMS guidelines & the Customer Scope of Work. The Client Operations Manager is tied to a single Customer Scope of Work and reports to the US Operations Manager. This Position plays a primary role to make sure that all client sites receive the highest quality of Inventory Management Service.
Duties And Responsibilities
Supervisory Responsibilities (if Any)
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
For this position, the expected base pay is: $104,500 - $156,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.
Read more at www.dsv.com
Location: USA - Mesa, W. Southern Ave
Division: Solutions
Job Posting Title: Manager, Client Operations
Time Type: Full Time
Summary
The Client Operations Manager is responsible for managing indicated client site and ensuring that inventory management is proactively coordinated, planned, managed and delivered in accordance with DSV IMS guidelines & the Customer Scope of Work. The Client Operations Manager is tied to a single Customer Scope of Work and reports to the US Operations Manager. This Position plays a primary role to make sure that all client sites receive the highest quality of Inventory Management Service.
Duties And Responsibilities
- Supervision of planners and customer service specialists including back-up duties, vacation or time off coverage
- Meets with Site Leads and Operations Managers to share best practices and develop new methodologies
- Publishes and reviews operational metrics to contribute to real-time decision making
- Deploys and implements planning tools to guarantee appropriate inventory levels
- Performs planning activities including material & consumption analysis, purchase request generation & coordination / communications with Tool Owner
- Assists in the continued development of the disposition of obsolescence risk process
- Works in collaboration with HR & Sr. IMS Management Team to recruit, interview and select employees to fill open positions
- Identifies & develops material savings projects to generate cost savings
- Optimizes inventory levels at all global locations
- Identifies ways to optimize Ordering while lowering transactions costs
- Ensures OTD (Order to Demand) obsolescence risk is managed
- Manages obsolescence risk through STBD (Soon To Be Dead) , Non-Moving items, Client ‘Custom’ categorization and EOL (End of Life) processes, as required
- Optimizes sharing of global inventory between sites through transfers and global blanket orders
- Oversees the process and assists in improving both Regional and Global Inventory Turns
- Performs other related duties as assigned
- Bachelor's degree from an accredited college in a related discipline with 3 years of professional experience required or equivalent combination of education and work experience.
- Five (5) years of supply chain related work experience (inventory planning or purchasing)
- Three (3) years of professional leadership experience with direct report responsibility
- Excellent organizational and time management skills
- Strong leadership and team management abilities
- Excellent verbal and written communication skills
- Attention to detail and accuracy
- Strong understanding of ERP systems (Priority)
- Proficiency in Microsoft Office Suite and other relevant software
Supervisory Responsibilities (if Any)
- Strong leadership skills
- Be able to work in tandem with team members and foster a cooperative work environment
- Effective oral & written communications skills
- Strong analytical skills with focus on critical thinking and business process management
- Self-motivated, energetic, and able to perform with little supervision
- Flexibility & ability to succeed in an unstructured, evolving environment
- Strong customer service (external & internal customers) and interpersonal skills
- Experience managing projects in a customer facing environment
- 3-5 years of experience in a production control and inventory environment
- ISO and Aerospace environment background
- Working knowledge of business processes including consignment and VMI
- Fluent in English (written and spoken)
- Proficient in Microsoft Office Suite and other relevant software
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
For this position, the expected base pay is: $104,500 - $156,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
Salary : $104,500 - $156,000
