Project Manager, Customer Excellence and Innovation, Logistics

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Read more at www.dsv.com

Location: Anywhere in the US or Canada, provided candidate can travel for in-person training

Division: Air & Sea
Job Posting Title: Project Manager, Customer Excellence and Innovation (Logistics / Freight industry)
Time Type: Full Time / Regular

Summary

Client-facing, project-based resource responsible for integration, solution engineering and/or implementation of new business as well as improvement and innovation projects for existing business. Engineers DSV capabilities into a solution to meet complex clients’ requirements and achieve consistent and high-quality service delivery. Provides EDI implementation leadership and regularly coordinates with Operations, Sales, Account management and IT.

Duties and Responsibilities

• Supports sales to grow revenue and optimize margin by acting as an operational and TMS subject matter expert in the solution design process and in client meetings as part of the pre-sale process
• Provides RFI risk and ROI assessments as part of the pre-sale process when a Client's requirements are complex
• Engineers client solutions, aligning client requirements to DSV's services portfolio
• Serves as a Purchase Order Management expert and super user, providing demos and determining the optimal solution to meet a Client's need
• Manages all Client EDI integration projects

• Performs integration UAT testing, coordinating with global and regional IT and the Client

• Manages the implementation of Client integration projects coordinating with Sales, IT and Operations across regions
• Develops SOPs, communicates, and trains key stakeholders
• Participates in Client Business Reviews to support continuous improvement
• Drives growth through innovation projects, showing differentiation and building "stickiness" with Clients
• Maintains direct customer contact throughout the lifecycle of a project.

Prior work experience:

• A minimum of 5 years’ experience in Freight Forwarding industry, including 3 years’ experience in Freight Forwarding operations experience.
• Experience managing or coordinating EDI processes with partners, vendors, or customers
• 3 years’ experience in a role with extensive senior level client interaction
• Or an equivalent combination of education and work experience.

Basic Required Qualifications

• Prior use of Microsoft Office Suite (Word, Excel, Visio, Powerpoint)
• Strong command of the English language, both written and verbal
• Experience with EDI standards, platforms, and business processes
• General understanding of the Supply Chain Management and Logistics industry
• Understanding of the full range Logistics services, including, but not limited to, order management, customs brokerage, cost optimization, warehousing, transport management and various industry specific requirements
• Strong analytical, math and problem-solving skills
• Ability to lead through influence and motivate a diverse team at all levels in the organization

Preferred Qualifications

• Advanced skills in using Microsoft Excel, Visio and PowerPoint

• Solid understanding of Project Management and Quality concepts and methodologies
• Knowledge of CargoWise TMS
• Demonstrated competency in the following areas:
  • Business Acumen (Problem Solving, Making Decisions, Using Sound Judgment, Researching, Organizational Acumen/Political Savvy, Demonstrates Global Perspective)
  • Interpersonal and Communication Skills (Interacting with Others, Listening to Others, Speaking to Others, Sensitivity to Others, Demonstrating Positive Attitude, Maintaining Composure, Demonstrating Enthusiasm and Energy, Influencing Others, Demonstrating Teamwork)
  • Results Driven (Being Persistent/Overcoming Barriers, , Drive to Achieve Goals, Taking Initiative, Taking Ownership, Being Resourceful, Project/Process Management, Multitasking, Being Productive, Showing Creativity)
  • Conviction (Adapting to Change, Being Flexible, Dealing with Stress, Resolving Conflicts, Courage, Finding Work Improvements)
  • Personal Integrity (Behaving with Integrity, Demonstrating Work Ethic, Following Rules, Being Dependable, Safety Orientation)
  • Customer Passion (Customer Service, Valuing Quality, Focusing on Details, Finding Work Improvements)
  • Analytical Skills and Basic Abilities (Interpreting and Using information, Learning and Following Procedures, Using Computer Skills, Using MS Office applications, Using technical/job knowledge, Learning Agility, Reading, Writing, Using Basic Math, Reasoning with Math)
  
  

At-Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time.

For this position, the expected base pay is: $110,000 - $125,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com