DSW Full Time Supervisor

JOB DESCRIPTION

Job title: Sales Supervisor
General Summary: The Sales Supervisor assists in driving sales and customer experience by implementing action plans that meet service expectations and balancing task completion. Demonstrate behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. The Sales Supervisor partners with the management team to understand daily/weekly/monthly store priorities. Their primary role is to support the Sales Floor in the role of the
Customer Experience Leader (CEL) but may participate in and support merchandise placement, the #prepped process and store recovery. Sales Supervisors participate in monitoring associate compliance to all company policies and procedures as well adherence to Loss Prevention Standards. They assist in assigned projects and tasks to support service levels which include opening and closing the store. Job can be Part time or Full time status.

Reports to: Store Manager, Co-Manager and Assistant Store Managers

Essential Duties and Responsibilities:

• Models Customer Experience Leader (CEL) behaviors, leading associate engagement. Drives associate engagement and implementation of financial plans to maintain KPI performance on a daily/weekly basis. Meets metric based goals by reinforcing behaviors that support the company service model. Reviews, understands and can clearly communicate business reports including daily sales flash and business reporting. Can communicate business trends to DM/ SM. Provides recognition and feedback to improve performance. Responds to customer requests and/or feedback with a high sense of urgency. Manages timekeeping system of all associates.

• Assists the Store Manager and other leaders with the on-boarding of associates. Provides associates training and product information, participates in associate growth/ development. Seeks opportunities for personal performance growth and demonstrates interest in building leadership skills. Provides feedback to the Store

Manager on associate performance and communicates associate relations issues to Store Manager for follow up.

• Participates in and supports associates in merchandise placement and shipment processing during the #prepped process. Assists in the communication and execution of presentation standards that are consistent with brand image. Ensures customers have a great experience by maintaining DSW store standards.

• Reviews daily communication materials (Footnotes, Memos, Email, Checklists, etc.) and follows through with required actions. Ensures consistency in daily housekeeping. Ensures the implementation of inventory and pricing directives. Completes all tasking related to the daily opening and closing of the store. Adheres to daily store cleaning, recovery and maintenance standards. Communicates all related issues that require follow up to the Store Manager.

• Performs other duties as assigned by the Store Manager or other supervisor.

Required Skills and Competencies:

• Proven track record of driving results
• Ability to manage in ambiguous situations to resolve internal and external conflict
• Ability to develop collaborative working relationships
• Ability to recognize what is critical and take action
• Good verbal and written communication skills
• Proficiency in base computer use, including Outlook and MS Word or word processing program
• Proven ability to train and motivate others
• Time management
• Professionalism

Strategic Thinking – Creates and communicates a long term vision, keeps team’s work aligned with organization’s goals, creates and adjusts strategic plans, understands the big picture to constructively challenge the status quo, generates new ideas, encourages innovation and manages change effectively.

Leading & Motivating – Models and supports company values. Assesses, identifies, retains and develops talent, motivates and challenges associates, establishes challenging goals, delegates effectively and assigns work to maximize the potential of each associate. Is dedicated to working with and through others to exceed the expectation of the customer (internal & external).

Managing for Results – Is capable of getting things accomplished through others and consistently produces sustainable results. Simplifies and processes complex problems, understands underlying issues and addresses root causes, analyzes quantitative information and presents it in an effective way, seeks input from others and makes timely decisions.

Minimum Qualifications
Experience:

• Minimum 2 years retail experience required

Preferred Qualifications:

• Some college preferred

Education:

• Minimum high school graduate

Physical Demands
Frequency (Check the box that applies)

Category None Rarely Occasionally Frequently
Lifts Weights or Exerts Force
Up to 10 pounds
Up to 20 pounds
Up to 50 pounds
Up to 100 pounds
More than 100 pounds
Physical Activity
Stand
Walk
Use hands or fingers to handle or feel
Climb or balance
Stoop, kneel, crouch or crawl
Talk or hear
Taste or smell
Work Environment
Wet or humid (non-weather)
Near moving parts
High precarious places
Fumes or airborne particles
Outdoor weather conditions
Vibration

To be completed by Human Resources
Job Code: Grade:

Date Reviewed: FLSA Status:

HR Approved Title:

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person