Towing Operations Manager

DTE is a leading provider of towing and roadside assistance services. We are committed to delivering exceptional service to our customers and maintaining the highest standards of safety and efficiency. The Tow Operations Manager is responsible for overseeing the daily operations of our towing services. This role involves managing a team of tow truck drivers, ensuring timely and efficient service delivery, and maintaining high standards of customer satisfaction and safety.

Key Responsibilities:

• Team Management: Supervise, train, and support a team of tow truck drivers. Conduct regular performance evaluations and provide feedback. Track driver hours for payroll.
• Operations Oversight: Coordinate and monitor towing operations to ensure timely response to service requests. Optimize routes and schedules for efficiency.
• Customer Service: Address customer inquiries and complaints promptly and professionally. Ensure a high level of customer satisfaction.
• Safety Compliance: Enforce safety protocols and ensure all operations comply with local, state, and federal regulations. Conduct regular safety training and inspections.
• Fleet Management: Oversee the maintenance and repair of tow trucks and equipment. Ensure all vehicles are in good working condition and meet safety standards.
• Reporting: Prepare and present regular reports on operational performance, including key metrics such as response times, customer satisfaction, and safety incidents.
• Budget Management: Manage the operational budget, including expenses related to vehicle maintenance, fuel, and staffing.

Qualifications:

• Proven experience in operations management, preferably in the towing or transportation industry.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Knowledge of safety regulations and compliance requirements.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in using dispatch and fleet management software.
• Valid driver's license; CDL preferred.
• Strong problem solving skills/quick thinking.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Experience:

• Management: 3 years (Required)

Ability to Commute:

• Oak Hill, WV 25901 (Required)

Ability to Relocate:

• Oak Hill, WV 25901: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $65,000