What are the responsibilities and job description for the Genesys Cloud Developer position at DTEL Engineering & Consultants Inc?
Job Details
Mandatory Skills : Genesys call flow, Genesys AI Features / LLM exposure, Integration & ecosystem
Job Description
We are seeking a highly experienced Genesys Cloud Developer with 5 to 8 years of experience to join our team As a Genesys Developer you will be responsible for designing and architecting Genesys Cloud solutions based on business requirements and technical considerations You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems and applications Additionally you will provide technical guidance and support troubleshoot complex technical issues and stay up to date with the latest Genesys Cloud features and capabilities
Genesys Preferred qualifications
Cloud CX3
Genesys Architect experience
Call Flow build experience
Data Tables and Call routing in Genesys Experience
WFM experience in Genesys nice to have
Genesys Developer Data actions experience best practices
Genesys IVR development experience
DTMF
Genesys dialog engine bots
Genesys Participant data familiarization
Data Actions development experience
Familiar with Genesys APIs and data
Familiar with Genesys support cases and escalations
Contact Center for health care domain knowledge nice to have
Understanding of natural language IVR implementations nice to have
Genesys Chat experience Build support
