What are the responsibilities and job description for the Salesforce Business Systems Analyst (BSA) position at DTEL Engineering & Consultants Inc?
Job Details
Responsibilities
Assist in gathering and documenting business requirements, use cases, and functional specifications from stakeholders across various departments.
Collaborate with cross-functional teams to understand and analyze existing business processes and systems.
Conduct research and data analysis to identify process improvement opportunities and potential solutions.
Participate in the development of business requirement documents, process maps, and other relevant artifacts.
Support user acceptance testing (UAT) activities and ensure proper implementation of solutions.
Develop a strong understanding of the company's products, services, and industry best practices.
Maintain effective communication with project teams, business partners, and IT staff.
Continuously enhance knowledge and skills in business analysis methodologies and tools.
Knowledge, Skills, and Abilities
Strong analytical and problem-solving skills, with the ability to break down complex problems.
Excellent written and verbal communication abilities.
Proficiency in Microsoft Office Suite (Word, Excel, Visio, PowerPoint, and Outlook) and working knowledge of Salesforce.
Familiarity with business analysis tools and techniques (e.g., process mapping, use case modeling, requirements gathering).
Ability to work collaboratively in a team environment and adapt to changing priorities.
Knowledge of the financial services industry or wealth management is a plus.
