Account Representative

Title: Account Representative

FLSA Status: Non-Exempt Hourly

Compensation: $26 - $32/hour

We are excited to share this opportunity to work with DTG Recycle, where we are as focused on sustainability and the environment as we are on our people. You will be part of a passionate group of people making a real and lasting positive effect on the community while delivering world-class customer service every day. Winning multiple safety awards and the 2021 Leading Environmental Practices award from the Association of Washington Businesses. Founded in 1999, DTG Recycle is the largest recycler of commercial, industrial, construction, and demolition materials in the Pacific Northwest.

We are looking for an Account Representative to join our team in Bothell, WA. This is a wonderful opportunity for someone who is looking to start a career in sales and has a passion for learning, customer engagement and prospecting.

Duties/Responsibilities:

• Manages and builds customer relationships via different sources: Phone Queues, Emails, Web.
• Generate new business leads with potential new customers through outbound prospecting activity.
• Maintain a consistent communication cadence with existing customers.
• Ensure customers receive the best level of service.
• Update and maintain CRM, recording all required activity and notes properly.
• Enter CSA and critical information to ensure new accounts are created successfully.
• Compare data entered with source documents, and re-enter data if errors are present.
• Meet department goals and requirements.
• Respond to inquiries regarding data entered.
• Work with Credit and Collections Team.
• Follow written guidelines for handling confidential information.
• Build rapport quickly, within minutes of a phone call or the subject line of an email.
• Strong reasoning abilities, sound judgment, strong listening skills, resourcefulness, and follow through skills.
• Support your assigned Outside Sales Representatives with administrative and account management work.
• Ability to work independently and as part of a team, we handle projects from time to time.
• All other duties as assigned

Required Skills and Abilities:

• Minimum 1 year of experience in sales, customer service or related field.
• Bilingual: fluent in English and Spanish, preferred
• Proficiency in Microsoft Office Suite and CRM
• Ability to use a computer for extended periods of time.
• Ability to adhere to the assigned schedule.
• Ability to multitask specifically typing on the computer and answering the phone in tandem.
• Moderate noise and temperature levels.
• Ability to sit, stand and/or walk for up to 10 hours a day.
• The employee is occasionally required to stoop, bend, or kneel, and perform other diverse physical tasks as needed.
• The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Attention to detail.

Why work for DTG Recycle?

• Medical, dental, & vision
• $20,000 Employer Paid Base Life insurance.
• Two weeks paid vacation accrual.
• 401k with Employer match up to 4%.
• Up to $5,000 tuition reimbursement program.

DTG is an equal-opportunity employer. Qualified applicants will receive consideration for employment regardless of status. DTG values diversity and inclusion. Individuals with disabilities, please contact HR for an accommodation request.

This Organization Participates in E-Verify. Esta Organización Participa en E-Verify.