What are the responsibilities and job description for the Orders Clerk position at DTPM Inc?
About the Role:
We are seeking a highly organized and detail-oriented Orders Clerk I to join our team in the Health Care and Social Assistance industry. In this role, you will be responsible for processing and managing orders, ensuring accuracy and timely delivery. You will work closely with our sales team and customers to ensure their needs are met and any issues are resolved promptly. Your attention to detail and ability to multitask will be essential in this fast-paced environment. Ultimately, your work will contribute to the success of our organization and the satisfaction of our customers.
Minimum Qualifications:
- High school diploma or equivalent
- 1 years of experience in order processing or related field
- Strong attention to detail and organizational skills
- Excellent communication and customer service skills
- Proficient in Microsoft Office and data entry
Preferred Qualifications:
- Associate's or Bachelor's degree in Business Administration or related field
- Experience with inventory management software
- Bilingual in English and Spanish
Responsibilities:
- Orders
- Receive and enter customer orders into purchasing software.
- Work with Orders Fulfillment Clerk to address backorder items and obtain replacements.
- Notify customers via email of any backorder items.
- Review customer agreements for product, pricing, and shipping terms.
- Monitor customer credit limits and determine whether an order can be processed.
- Review orders for accuracy, verifying that shipping, item, quantity, and pricing information are correct per the corresponding purchase order.
- Resolve any discrepancies by notifying the vendor and DTPM Purchasing department and correcting information.
- Make a note of confirmation numbers and any other essential information in the memo section of the order.
- Process RMAs and replacements through the appropriate software.
- Maintain and update pricing and backorder spreadsheets.
Customer Support
- Assist customers with ordering, pricing, and website issues.
- Demonstrate how to use the online store.
- Assist customers with complaints regarding expired reagents, lost or incomplete orders, damaged items, and shipping or tracking issues.
- Answer customer calls and respond to help desk tickets to resolve customer issues and answer questions.
Skills:
As an Orders Clerk I, you will utilize your strong attention to detail and organizational skills to ensure accurate and timely order processing. Your excellent communication and customer service skills will be essential in communicating with our sales team and customers to ensure their needs are met. Proficiency in Microsoft Office and data entry will be necessary to maintain accurate records of orders and inventory. Additionally, experience with inventory management software and bilingual proficiency in English and Spanish are preferred qualifications that will enhance your ability to succeed in this role.
