Supervisor

Description

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Do you want the opportunity to apply your skills to solve meaningful challenges? Would you like to contribute to a team where your work will make a difference, and your expertise is valued? Are you passionate about providing great customer service supporting the Kentucky Consular Center (KCC)? If so, come be part of top-notch team and apply today!

As an Operations Supervisor, you train and guide our staff supporting the important work we do at the KCC. You work in one of several functional areas overseeing day-to-day operations, keeping quality at an optimal level, and making sure our people are aware of performance expectations and are up to date on their training. You are an integral part of our peoples’ work experience, which translates to a smoother immigration process for those trying to legally come to live, work, or study in America. Once you’re here, our benefits package helps take care of you and your family in many ways, including an excellent Employee Assistance Program. Career development is as important to us as it is to you, which is why we love to promote from within.

As Operations Supervisor:

• You supervise, direct, train, and assist our staff in performing applicable support functions as it relates to your assigned functional area.
• You oversee the day-to-day operations to ensure the work performed in your functional area meets optimum quality standards.
• You provide procedures and retraining to employees as needed.
• You use your independent judgement to assign work to employees based on site needs to meet production or quality objectives.
• You work with the Operations Manager and the Assistant Operations Manager to ensure functional area deliverables are turned in on time.
• You track progress of all your functional area’s activities and adjust achieve objectives and report the status of progress to the Unit Manager or Assistant Operations Manager as appropriate.
• You manage the progressive discipline process within your functional area and make recommendations for promotions and terminations as necessary.
• You initiate performance reviews for employees within your area of responsibility.
• You interview and assess applicants and make recommendations for candidate selection.
• You train new employees and conduct refresher training for existing employees.
• You ensure that the standard operating procedures (SOPs) for your area of responsibility are used, understood, and kept up to date.

Requirements

• 1-2 years of supervisory experience (in a production environment preferred).
  • 3 years of VSS program experience may be considered in lieu of supervisory experience.
• High School diploma or equivalent (associate's degree or higher preferred).
• U.S. citizenship.
• Ability to successfully complete a corporate background investigation, including credit and criminal checks.
• Ability to obtain and maintain a government secret security clearance.
• Strong verbal and written communication skills.
• Strong administrative and organizational skills.
• Basic computer skills.
• Excellent interpersonal and communication skills.
• Demonstrate a professional work ethic.
• Ability to work independently and as a member of the team.
• Analytical skills to successfully analyze and evaluate data.
• Ability to disseminate information to a wide audience.

Physical Demands:

• While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools, or controls; use fingers and hands to type or write; speak; or hear.
• Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

Work Environment:

• Primarily an office environment but may also include other work environments as required
• Full-time position, Monday - Friday

Salary and Benefits:

• Competitive salary commensurate with experience
• Annual performance bonus eligible
• Paid time off (PTO)
• Health, Dental, and Vision insurance
• Disability insurance
• Life insurance
• Tuition Reimbursement Program
• Employee Assistance Program
• 401(k)

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. The company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

LDRM is a federal government contractor specializing in application processing support services. LDRM is a joint venture between two companies, DTSV and Lockwood Hills, a subsidiary of Akima. If you would like more information regarding LDRM please go to: www.ldrmllc.com.

DTSV is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, national orientation, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.