Technical Writer - DAYS - Work-from-Home Flexible

Description

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. 

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. 

For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Here’s why we want you to consider LDRM:

• Work-from-home flexibility after training
• Daytime hours, and no weekends
• Tuition Reimbursement program and reduced tuition agreements with Southern New Hampshire University and Great Bay Community College
• 401(k), health, dental and vision plans, and other insurances you can use
• An Employee Assistance Plan that’s ready when you need it
• Paid training and paid time off

There is an on-site expectation with work from home flexibility for this role. Operational needs and our telework policy determine your work location. You must live within 90 miles of the National Visa Center to be considered.

Job Summary

Our Technical Writers are responsible for documenting processes, procedures, training manuals and other necessary documents to ensure we meet or exceed our customer’s requirements and expectations. You will use all the multimedia tools at your disposal to ensure understanding and effectiveness. You will collaborate with multiple stakeholders to ensure accuracy, and update documents as needed. 

Essential duties and responsibilities:

• Research, write, edit, and proofread a wide variety of administrative, operational, and technical documents

• Create and update clear, concise, and comprehensive technical documents, including user manuals, guides, training materials, and other documents

• Organize information logically and intuitively, using headings, tables, figures, and lists to enhance readability

• Simplify complex technical concepts into easily understandable language, avoiding jargon and acronyms when possible

• Incorporate multimedia elements, such as images, videos, and interactive elements, to enhance the effectiveness of documentation

• Write documents in compliance with government and/or company established standards and guidelines

• Collaborate with subject matter experts (SMEs) and other stakeholders to gather information and ensure accuracy in             documentation

• Maintain version control of documents and update them as necessary to reflect changes in technology or processes

• Maintain ISO compliance

• Evaluate and recommend revisions to standards and guidelines

• Manage documentation projects, including timelines, resources, and deadlines

• Perform other duties as assigned

Requirements

Minimum Knowledge, Skills and Abilities:

• Strong verbal and written command of the English language 

• Excellent written and oral communication skills

• Proficiency in spelling and grammar

• Strong administrative and organizational skills

• Prioritization and multi-tasking

• Strong attention to detail

• Proficient with Microsoft Office software package

• Advanced knowledge and skills in Microsoft Excel

• Ability to interact with personnel at all levels

• Demonstrate a professional work ethic

• Basic understanding of geography

Minimum Qualifications:

• Bachelor’s degree in professional writing, Technical Writing, English/English Literature, or related field
• Must be a U.S. citizen
• Proven experience working in a technical writing position
• Proven experience writing in explanatory and procedural styles for multiple audiences
• Must pass a computer-based skills assessment with a minimum score of 80%
• Must successfully complete a comprehensive criminal and credit history background investigation
• Current, active SECRET-level security clearance preferred

Travel:

• Occasional travel may be required

Physical Demands:

• While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear.

• Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

Work Environment:

• Mainly office but may also include all other work environments as required

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. Our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.