What are the responsibilities and job description for the Sales Support and Account Development Specialist position at duagon?
duagon, a fast-growing technology company headquartered in Switzerland, is a leading provider of communication, computer and control technology as well as project planning and development services for system-critical applications in the railway and medical technology markets. duagon’s versatile software and hardware IP creates innovative, reliable and secure products that enable customers to efficiently design and implement their technology roadmap.
duagon USA, Inc. is duagon's North American subsidiary, with a focus on sales and technology consulting to our customers nationwide as well as in Canada and Mexico.
For our location in Blue Bell we are looking for:
Sales Support and Account Development Specialist
duagon USA, Inc. has an exciting opportunity for a qualified Sales Support and Account Development Specialist to join our growing team with a focus on Management of all aspects of the customer portfolio and analysis of specific needs and requests of our customers while playing a fundamental role in achieving our revenue growth objectives.
Your Responsibilities:
- Serve as the primary point of contact for assigned existing customers, ensuring their needs are met and fostering strong and trusted relationships.
- Manage the day-to-day client communication, schedule quarterly visits, and understand their needs and requirements.
- Proactively address customer inquiries, troubleshoot issues, and coordinate with internal teams to deliver exceptional service.
- Monitor customer activity to identify opportunities for upselling or cross-selling products and services.
- Conduct strategic and operational research to identify potential customers, market trends, and competitive landscape.
- Collaborate with the sales team to create targeted outreach plans and campaigns to engage potential customers.
- Assist in preparing quotes, processing orders, and ensuring accurate and timely delivery to customers to complete the lead to order cycle.
- Coordinate with internal departments (e.g., operations, finance) to ensure smooth order fulfillment and customer satisfaction.
- Collect and analyze customer survey data to improve the customer experience.
- Forecast and track key account metrics such as quarterly sales results and annual forecasts.
Your Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
- 2 years of experience in sales support, account management, or business development.
- Proficiency with CRM systems, Microsoft Office (Excel, PowerPoint, Word), and online research tools.
- Excellent communication and interpersonal skills.
- An active listener with a customer-first mindset.
- Strong research, analytical, and problem-solving abilities.
- Negotiation and presentation skills.
- Highly organized and able to manage multiple priorities effectively while maintaining sharp attention to detail.
- Proactive, self-motivated, and comfortable working independently and in a team.
Benefits:
- This position is a full-time salaried position offering a competitive base salary with a bonus structure, as well as excellent benefits including a company provided healthcare plan, paid sick days, vacation and holidays, in addition to a 401k plan with company match.
Interested? Please send us your detailed application - including your desired salary and earliest possible starting date - by e-mail to susan.opielski@duagon.com
