Dual BT Sales Manager - AC Hotel Ballantyne and Homewood Suites Charlotte First Ward

We are hiring a Dual BT Sales Manager!

Being a Dual Sales Manager at a Concord Hospitality property means you hold an important key to the hotel’s success. You will develop and foster hotel business through direct sales, marketing, telemarketing, direct mail, and tours of the hotel for both guest rooms and event space.

Responsibilities:

• The Business Travel Sales Manager contributes to the organizations transient room revenue and occupancy by partnering with existing local preferred and corporate accounts
• The manager is responsible for creating and executing incentive programs to increase awareness of the organization and loyalty to the hotel
• Prospect new business for transient room needs
• Communicate frequently with existing accounts and travel agencies through telephone solicitation, outside sales calls, site inspections, entertainment and written communication
• Create marketing and promotional campaigns to build visibility and revenue opportunities
• Recommend, participate and attend trade shows, sales & FAM trips, community events and industry meetings (local and national)
• Negotiate and establish rates for corporate and local negotiated accounts (with direction from DOSM, DORM, GM, RDOS and RDORM)
• Fully comprehend Transient sales strategies, strengths and weaknesses, market trends and transient promotional programs within the competitive set
• Utilize Agency360 (Hotelligence) and other tools to prospect for new business and moving share of existing and prospective accounts
• Participate in Brand Qualifier program, submit RFPs, negotiate and prepare LNR agreements and contracts, and when necessary process reservations for ten sleeping rooms and less
• Conduct research on client room nights/revenue performance, prepare account performance reports, and conduct account review meetings with account representative
• Participate in weekly strategic/revenue meetings, daily business review meeting, training and other sales related meetings as required
• Complete daily/monthly activity calls and reports
• Prepare internal booking reports, and maintain accurate records of corporate accounts
• Complete individual quarterly and annual sales action plan and transient section of the annual Business Plan
• Partner with other departments within the hotel to provide quality service to guests and clients
• Attend RevMax Meetings with your DOS and DORM so you understand when your accounts are available and closed out due to other hotel business
• Build strong relationships with clients and corporate travelers
• Do quarterly shop calls on your accounts to competitor hotels in the market
• Conduct quarterly sales blitz to your current and prospective customers
• Arrange for VIP amenities to be delivered to your important travelers and offer upgrades whenever possible
• Also send welcome notes to new travelers for target accounts
• Check arrivals report daily for potential new accounts
• Work with front desk to uncover new business that may be traveling to your hotel whether it is a project team or new company
• Work closely with your National Sales team to gain more market share on current accounts as well as try to gain new business
• Work with Group Sales Managers to share accounts, some clients might have both transient and group business
• Join your areas Business Travel Association and attend GBTA if in the budget
• Make sales calls each week
• Draft rate agreements for local accounts
• Fill out National RFP’s in Lanyon or individual property system
• Work with account’s travel agency to run promotions in the GDS
• Work with Reservations/Revenue Manager to ensure rates are loaded, and working properly in the reservations system and GDS (Global Distribution System)
• Assist VIP and first time corporate guests with reservations for top producing accounts and travel agencies
• Actively seek business opportunities for other company-managed hotels
• Use networking ‘social media for business’ tools such as LinkedIn to research existing & potential accounts, and develop new contacts for the hotel
• Perform other job-related duties and special assignments as requested by the Director of Sales

Here are some reasons our associates like working for us:

Benefits:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Compensation: $75,000.00 - $80,000.00 annual

Behaviors

• Loyal: Shows firm and constant support to a cause
• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well