What are the responsibilities and job description for the Guest Services Supervisor position at Dual Courtyard & SpringHill Suites by Marriott -...?
Overview:
What will you be doing?
Connect with us! @brittainresorts
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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
Pay Range: USD $16.50 - USD $17.50 /Hr.
WE ARE MORE THAN JUST A WORKPLACE…
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!
What will you be doing?
Guest Services Supervisors play a key role in overseeing the Guest Services department, supporting department heads, and ensuring exceptional customer service is delivered to our guests. Responsibilities encompass team training, stepping in as the manager on duty when required, executing guest service agent duties, and crafting unforgettable experiences for our guests.
Responsibilities:
Guest Services Supervisor responsibilities include, but are not limited to:
- Greet and interact with guests in a genuine, friendly, and professional manner.
- Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible. Process guest check-outs.
- Process accurate transactions, including but not limited to cash and credit card payments.
- Conduct call-backs to inquire about guests’ experiences.
- Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc.
- Submit housekeeping and maintenance work order request forms.
- Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information.
- Inventory guest room keys according to policy and request re-keying as necessary
- Assist with responsibilities and duties in the absence or in the event of heavy volume in other front office areas.
- Train team members in the Guest Services department as needed.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Anticipate the guests' needs, change direction quickly and multi-task.
- Uphold the highest standards of cleanliness, sanitation, safety, and conduct.
- Ensures proper communication within the Guest Services department.
- Acts as Manager on Duty when needed.
- Other duties as assigned.
What are we looking for?
- Ability to work mixed AM, PM, and overnight shifts based on business needs
- Weekend and holiday availability
- Hotel front desk experience and supervisory experience required
- Passion for providing exceptional service to guests and team members
- Teamwork and collaboration
- Must be able to communicate clearly and professionally with guests, coworkers and supervisors
- Must have a positive attitude while performing tasks
- Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)
- Must possess solid decision-making skills
- Proven job reliability, diligence, dedication, and attention to detail.
- Must be able to communicate clearly and professionally with guests, coworkers, and managers.
What can you look forward to?
All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits:
- Marriott Explore Associate Discount Program - Earn Marriott Bonvoy points & Elite Status!
- Medical and Dental insurance
- Supplemental insurance plans (ex. Vision, Life, etc…)
- Paid Time Off
- 401(k) retirement plan with company match
- Bereavement Leave
- Jury Duty Pay
- Employee Assistance Program
- David L. Brittain Scholarship Program
- Tuition Reimbursement
- Resort Accommodations Discount
- And more!
Why choose Brittain?
Join our team and explore a variety of hotel and resort job opportunities with Brittain Resorts & Hotels! As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. You will find your work rewarding as YOU make the difference to each of our guests. Complete your application today for one of our immediate openings, and sign up to receive notifications about featured job opportunities here: www.brittainresorts.com/careers-email-sign-up
Connect with us! @brittainresorts
TikTok | Facebook | Instagram | LinkedIn
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
Salary : $17 - $18
