What are the responsibilities and job description for the Resident Experience Manager position at DUANE INC?
Join Our Team as a Resident Experience Manager at Auben Realty!
Location: Chattanooga, TN
Department: Property Management
Employment Type: Auben Realty is a premier real estate firm specializing in residential property management. We are dedicated to providing exceptional service to our residents and investors, fostering a culture of excellence, collaboration, and results.
We are seeking a motivated and detail-oriented Resident Experience Manager/Property Manager to join our Property Management team in the Chattanooga, TN area. In this role, you will be responsible for creating a seamless and positive experience for our residents while proactively improving leasing and retention processes. This position is essential to ensuring that Auben Realty continues to provide top-tier service and exceed client expectations.
Key Responsibilities
- Application Management: Oversee and manage all prospect applications for available properties.
- Resident Move-Ins: Ensure a smooth move-in process by managing paperwork, deposits, lease signing, inspections, and follow-up communications.
- Resident Support: Address and resolve resident questions, requests, and concerns promptly and effectively.
- Lease Renewals: Manage the lease renewal process, including analyzing reports, generating offer letters, handling negotiations, and completing paperwork (including Section 8 renewals).
- Move-Out Coordination: Oversee resident move-outs, including reviewing instructions, scheduling inspections, assessing damages, and coordinating deposit refunds.
- Delinquency Management: Monitor and manage accounts with outstanding balances, apply late fees, send notices, contact residents, and handle eviction processes when necessary.
- Work order management: Assist with scheduling work orders and follow up upon completion.
- Owner Communication: Communicate with owners the status of their property.
- Utility Management: Ensure utilities are on in the tenants name upon move in.
Qualifications
- Proven experience in property management.
- Strong leadership and supervisory skills
- Exceptional organizational and time-management skills.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Experience in Commercial Property Management would be a plus
- High school diploma or equivalent required; associate degree strongly preferred.
Benefits
- Simple IRA
- Dental insurance
- Health insurance
- Life insurance
- Paid holidays
- Paid time off
- Vision insurance
Work Environment
This role is primarily office-based with occasional fieldwork to ensure properties are prepared for showings and move-ins. Standard office equipment will be provided, and the environment is comfortable and well-lit.
Why Join Auben Realty?
At Auben Realty, we’re more than just property managers—we’re a team of innovators and problem-solvers committed to delivering exceptional results. As part of our team, you’ll enjoy:
- A collaborative and inclusive work environment.
- Opportunities for professional growth and development.
- The chance to make a tangible impact on our properties and the lives of our residents.
Our Core Values
- We are forever learners.
- Always intentional and team-first.
- Humble yet confident leaders.
- Constant seekers of constructive criticism.
- Consistently push to completion.
- Never deterred by obstacles or interruptions.
How to Apply
If you are a driven property management professional passionate about delivering exceptional service, we want to hear from you! Please submit your resume detailing your relevant experience and accomplishments.
