What are the responsibilities and job description for the HVACR Associate Service Advisor position at Dubak Electrical?
Dubak Electrical Group LLC is seeking an experienced Associate Service Advisor to assist in managing the daily responsibilities for our HVACR division at the La Grange Park, Illinois location.
Qualified candidates will possess a minimum of 2-4 years of experience in a fast-paced customer service environment. This individual will coordinate the filed activities within our HVACR service division. This position requires building strong working with relationships with our team, customers, and vendors. The Associate Service Advisor will work closely with the HVACR Project Manager to provide accurate proposals/estimates for repairs/new jobs to customers in a timely manner. This person will need to work with vendors to order and schedule equipment and parts needed for each job. They will need to generate accurate Notice of Award's (NOA's) submissions and create job folders for each approved job. The Associate Service Advisor will be an integral member of the HVACR team and participate in weekly internal meetings to ensure all customer needs are being met timely and efficiently.
Standard Working Hours: 7:00 am - 4:00 pm, Monday through Friday
Primary Job Function: This is a full-time office position that requires building strong relationships with our customers while balancing schedules, ordering equipment and materials, and invoicing accurately.
Required Qualifications:
- Previous customer service experience in a fast-paced environment
- Knowledge in the HVACR/Construction industry is preferred, but not required
- Maintain professionalism with your words and actions
- Excellent communication skills are needed, both verbally and written
- Must work well under pressure and have a sense of urgency to meet deadlines consistently
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and Power Point)
- Strong organizational skills with great attention to detail
- Must be able to work independently as well as with a team
- Strong math aptitude is helpful when compiling accurate proposals, ordering equipment/materials, and invoicing timely
- Ability to multi-task and follow through on customer commitments
Benefits:
- Competitive Salary
- Comprehensive Benefits (Health, Dental, Vision, Life, Short Term Disability, Long Term Disability, among numerous other voluntary benefits)
- 6 Paid Holidays
- Paid Time Off (PTO)
- 401(k) and Profit Sharing
- Education Reimbursement Program
- Positive Work/Life Balance
- Opportunity for Advancement
Dubak Electrical Group, LLC and its affiliates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, ancestry, gender, gender identity, marital status, status with regard to public assistance, citizenship status, physical or mental disability, sexual orientation, membership or activity in a local commission, veteran status, age, or any other status protected by law.
Salary : $65,000 - $75,000
