What are the responsibilities and job description for the Call Center Agent position at Dublin Hyundai?
Job Overview
As an Agent, you will be responsible for scheduling service appointments and providing vehicle updates to customer. This role involves engaging with clients, providing information and to support our service advisors.
Duties
1. Answering incoming calls from customers regarding service appointments, vehicle maintenance, and repair inquiries.
2. Scheduling service appointments and coordinating with the service department to ensure efficient use of time and resources.
3. Providing information about service offerings, pricing, and estimated repair times to customers.
4. Addressing customer concerns and resolving issues related to service experiences or vehicle repairs.
5. Communicating with service technicians and parts department to obtain accurate information for customers.
6. Maintaining customer service logs and records of interactions for future reference.
7. Upselling additional services or maintenance packages to customers when appropriate.
8. Following up with customers to ensure satisfaction with service and addressing any post-service issues.
Skills
- Excellent verbal and written communication skills
- Proficient in using call center software and CRM systems
- Strong problem-solving and decision-making abilities
- Ability to remain calm and professional in high-pressure situations
- Active listening and empathy towards customers
- Strong multitasking and time management skills
- Knowledge of customer service best practices
- Ability to work effectively in a team environment
- Proficient in Microsoft Office suite and typing speed
- Strong understanding of customer satisfaction and retention techniques
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Customer service: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Dublin, CA 94568 (Required)
Work Location: In person
Salary : $22