What are the responsibilities and job description for the Field Technical Service Rep position at DuBois Chemicals, Inc.?
Location : This role will be located in the Boston, MA region.
POSITION SUMMARY :
DuBois Chemicals is looking for a high performing Field Technical Service Representative to support our Boston, MA territory with excellent upside growth potential. DuBois is committed to ecologically responsible chemistry and is continuing to develop proprietary innovative products. Responsible for providing solutions to our fleet wash, surface treatment and industrial customers by focusing on lowering their total operating costs and consistently exceeding their expectations using our diverse product lines and multiple channels to the market. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.
ACCOUNT DESCRIPTIONS :
Fleet wash - Capable of servicing Bus and Truck wash systems, pumps, wash and rinse arches, and sap chemical systems.
Surface Treatment - Monthly and Biweekly service including testing and process recommendations.
Industrial accounts - Monthly and quarterly service for metalworking, metal forming, and other associated equipment.
Water Treatment – Regular maintenance of cooling towers, boilers, closed loops and wastewater.
ESSENTIAL FUNCTION :
- Effective technical service to support product application at customer’s sites and create superior account satisfaction and retention.
- Manage multiple customers across given geography that utilize a variety of product lines.
- Troubleshoot any quality variances from recommended ranges.
- Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service.
- Ability to report, document communication findings, abnormal conditions and offer recommendations.
- Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assisting with improving processes.
- Effectively communicate and work collaboratively with team members, as well as other cross functional support employees.
- Learn and assist with DuBois eTools, System Surveys and Cost Calculators.
- Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter / setpoint readings, inventory level / dosage rate data, GPS location, and time to service.
- Maintain a constant focus on work and vehicle driving safe habits.
- Travel to assigned customer to conduct service audits.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
MINIMUM POSITION QUALIFICATIONS :
