What are the responsibilities and job description for the Customer Service Representative position at Dubow Decorating Inc?
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What's in it for you?
- Positive, upbeat work environment
- Full-Time hours
- No weekends or holidays
- Competitive paid time off
- Opportunity to work in a unique industry
- Growing company
Dubow is a leading provider in the Promotional Product and Direct-to-Consumer industries, dedicated to delivering high-quality products and services that exceed industry standards. We invest in state-of-the-art equipment, innovative decorating techniques, and advanced technology to provide exceptional customer experiences. At Dubow, we prioritize creating a positive work environment where employees take pride in their work.
I. Job Summary:
This position is ideal for a customer-focused individual with strong problem-solving skills and an investigative mindset. This role is responsible for troubleshooting issues, answering questions, and ensuring full resolution to the customers satisfaction. The ideal candidate will have an upbeat personality, excellent computer skills, and the ability to thrive in a fast-paced environment. This person will communicate professionally with customers through email, phone calls, and instant messaging, providing timely and effective support with a customer-first approach.
II. Accountabilities:
- Communicates professionally with customers via phone, email, and instant messaging.
- Responds promptly and effectively to customer inquiries, ensuring a positive experience.
- Investigates and troubleshoots order issues, identifying resolutions that meet customer expectations.
- Develops knowledge of apparel decoration techniques and fabric types to accurately answer customer questions.
- Provides customers with accurate order lead times based on department capacity.
- Assists with order entry as needed to support workflow and ensure accuracy.
- Utilizes the Dubow Management System to address customer questions and resolve challenges.
- Escalates order-related issues to the appropriate teams for resolution.
- Performs additional duties as assigned.
III. Job Requirements:
- 1-2 years of customer service experience, preferably in a fast-paced environment.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- 1-2 years of experience working with an ERP system is preferred.
- Previous experience in a production facility is a plus.
- Strong typing skills with accuracy and efficiency.
- Ability to quickly learn and adapt to new software systems.
- Excellent customer service skills, both in person and via phone/email.
- Proactive approach with a willingness to go the extra mile to find solutions.
- Strong time management skills with the ability to prioritize tasks effectively.
- Highly organized with strong attention to detail.
- Problem-solving mindset, including root cause analysis to prevent recurring issues.
AA/EEO/Vet/Military
