What are the responsibilities and job description for the Service Manager, Boatyard position at Duck Creek Marine Service, llc?
Job Overview:
We are seeking a highly skilled and motivated Service Manager to join our team. As a Service Manager, you will be responsible for overseeing the daily operations of our service department and ensuring exceptional customer service. If you have a strong background in boat repair and maintenance service, excellent leadership skills, and a passion for providing top-notch customer experiences, we want to hear from you.
Responsibilities:
- Manage and lead a team of service technicians, ensuring efficient workflow and high-quality workmanship
- Provide exceptional customer service by addressing customer inquiries and concerns in a timely and professional manner
- Schedule and prioritize service appointments to maximize efficiency and meet customer needs
- Oversee vessel repairs and maintenance, mechanical, paint, fiberglass and on board systems.
- Monitor and maintain inventory levels of parts and supplies needed for repairs
- Ensure compliance with safety regulations and company policies
- Train and mentor service technicians to enhance their skills and knowledge
- Perform service writing duties as needed
Skills:
- Strong knowledge and verifiable experience in power and sail vessels to 60'.
- Excellent leadership abilities with the ability to motivate and inspire a team
- Exceptional customer service skills with the ability to handle challenging situations effectively
- Strong organizational skills with the ability to prioritize tasks and manage time efficiently
- Knowledge of dealership operations is preferred but not required
At our company, we offer competitive pay rates, with a generous commission and bonus program , ongoing training opportunities, and a supportive work environment. If you are ready to take your career in Boatyard service management to the next level, apply today!
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Flexible schedule
- Professional development assistance
- Tuition reimbursement
Day range:
- Monday to Friday
- No weekends
Shift:
- 8 hour shift
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- New Bern, NC 28560 (Required)
Ability to Relocate:
- New Bern, NC 28560: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $60,000