What are the responsibilities and job description for the General Manager position at Duck Donuts?
General Manager
Duck Donuts is seeking an experienced leader in the foodservice industry with strong interpersonal skills to manage the daily operations of one or more Duck Donuts shops, including hiring, onboarding, developing, and managing the performance of all team members. This leader is additionally responsible for ordering and managing inventory from various vendors, upholding Duck Donuts’ standards in all areas of service and operations, and developing sales and profit goals for the shop(s). This individual should be a results-driven leader who strives to build and develop a strong team, exceed financial goals, and provide exemplary guest experiences.
Responsibilities include:
- Consistently delivers outstanding guest experiences through hiring, training, and constantly coaching team members.
- Ensures adherence to Duck Donuts’ product expectations through proper recipe preparation, equipment maintenance, and constant training.
- Leads the team toward increased profits and growth by identifying areas of opportunity and implementing long term solutions to improve operational efficiencies and marketing strategies.
- Manages finances, reviews critical reports, adheres to the operating budget, and evaluates expenses to identify areas for potential cost savings while keeping aligned with Duck Donuts’ standards for quality of product and guest service.
- Ensures successful rollout of system-wide promotional campaigns, limited-time-offers, training initiatives, and updates to policies, procedures, or recipes.
- Maintains proper staffing levels daily through hiring an adequate number of team members, completing the shop’s schedule in a timely manner, and managing staffing disruptions.
- Fosters a welcoming and inclusive culture for team members through modeling positive behavior and attitude, initiating incentive plans, addressing concerns as needed, providing regular feedback, and demonstrating appreciation and recognition of team members.
- Ensures compliance with all federal, state, and local regulations for safety, sanitation, and labor standards in addition to Duck Donuts’ standards.
- Regularly audits finances and record-keeping processes to ensure that proper cash-handling procedures are being maintained in the shop(s).
Requirements:
- Bachelor’s Degree or equivalent work experience
- 5 years’ experience in managing one or more foodservice outlets
- Demonstrated track record of workplace achievement in the selection, onboarding, and developing of employees at all levels.
- Proven ability to drive financial performance as well as guest and team member satisfaction.
- Has a strong understanding or P&L statements and management of variable costs as well as the ability to use tools to measure performance and implement changes.
- Possesses excellent verbal and written communication skills.
- Has an energetic and goal-oriented personality and a proven ability to lead others in a fast-paced environment.
- Required presence in Duck Donuts shop(s) daily with potential for travel between locations.
- Flexible work schedule is required. Must be available to work mornings, evenings, weekends, and holidays. Required to be on call afterhours for support.
Benefits:
-Competitive salary
-Bonus Pay
-Vacation Pay
