What are the responsibilities and job description for the Hostess/Host position at Duck N Bao - Rice Village?
Job Summary
We are seeking a friendly and organized Host/Host to join our dynamic team. In this role, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibilities will include greeting guests, managing reservations, and ensuring a smooth flow of service in our restaurant. A strong emphasis on hospitality and guest relations is essential to create a welcoming atmosphere. To-go orders will also be another responsibility. You will be in charge of taking and dispersing orders over the phone and to guests on premise. Tips made on to-go orders you take will be given to you as well. =)
Responsibilities
- Greet and welcome guests as they arrive at the restaurant with a warm and friendly demeanor.
- Manage reservations and seating arrangements efficiently to optimize guest flow.
- Communicate effectively with guests regarding wait times and special requests.
- Assist in maintaining cleanliness and organization of the front-of-house area.
- Collaborate with the restaurant staff to ensure exceptional guest services throughout their dining experience.
- Utilize POS systems, such as Aloha POS, to manage orders and track guest preferences.
- Handle guest inquiries and concerns promptly to enhance overall satisfaction.
- Support food service operations by assisting servers during busy periods as needed.
Qualifications
- Previous experience in hospitality or food service is preferred, particularly in a restaurant or hotel setting.
- Strong communication skills with the ability to engage positively with guests.
- Familiarity with POS systems, especially Aloha POS, is a plus but not required.
- Excellent organizational skills and attention to detail in managing seating and reservations.
- Ability to work in a fast-paced environment while maintaining a calm demeanor under pressure.
- A passion for providing outstanding guest relations and services is essential.
Join us in creating memorable dining experiences for our guests while being part of an enthusiastic team dedicated to excellence in hospitality!
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Shift:
- 4 hour shift
- Evening shift
- Morning shift
Ability to Commute:
- Houston, TX 77005 (Required)
Ability to Relocate:
- Houston, TX 77005: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $15