Strategy and Operations Manager

About the Company: Duet empowers Nurse Practitioners (NP) to tackle the primary care crisis by leading their own practices, closing the gap in access while keeping care local. We're a well-funded seed-stage company led by experienced entrepreneurs and Nurse Practitioners, and backed by investors like Lerer Hippeau and Kairos. We’re building a vertically integrated platform for NP practices to thrive as standalone businesses in a time of corporate consolidation. Think of workflows to engage patients, streamline administration, forecast business growth, and drive high-quality care and value-based outcomes while building community among NPs. These solutions sit on a foundation of data that we harness across patients and providers for the benefit of care and business success.

About the Role: As a key member of the Operations team, you will lead transformation work with NP practices to help improve their businesses. Part strategy consultant, part customer success, you will be the primary liaison between our practices and our HQ, implementing Duet’s solutions to everyday problems while identifying new areas for our Product team to tackle. The right candidate will be at home in building relationships in the field and knowing their way around excel, capable of inspiring trust while being laser focused on moving the needle on financial and clinical success. With an inherently cross functional role like this, you will need to be exceptionally organized and data-driven, staying on top of our customers’ needs while seeing around corners to the next ones.

Responsibilities:

• Practice transformation: Help NPs improve their businesses through strong relationships, business acumen, and exceptional detail orientation in service of implementing Duet’s products and services.
• Performance analytics & insights: Analyze performance data, identify trends, and provide actionable insights to drive improvements in areas like patient engagement, revenue cycle management, and value-based care.
• Internal coordination: Lead cross-functional collaboration between the practice and internal teams (eg, Product, Finance, Billing, Clinical) for seamless service delivery and resolve any issues.
• Customer success: Bring delight to practice teams by staying a step ahead of their needs, acting as their primary liaison and measuring success through retention, referrals, and business expansion.
• Product partner: Working closely with Product & Technology teams in refining our roadmap and customer journeys, creating a consistent feedback loop between practices in the field and HQ.
• Team development: Work with the Head of Operations to scale the team by developing operational frameworks, training tools, and best practices.

Qualifications:

• High achievement in any BA/BS field; advanced degrees welcome but not required
• At least 3-5 years in healthcare and/or small business enablement, be that in tech, banking, consulting, or some combination
• Special preference for those with early-stage startup backgrounds
• Extra special preference for those who have worked in primary care settings and are familiar with EHRs, billing/coding systems, and value-based care
• A track record of customer success, supported by metrics of retention, NPS, and upselling
• A natural communicator and project manager, with fluency in spreadsheets and slide decks and curiosity for Ai tools

Who will excel in this role:

• Mission driven agitators
• Those with a bias for action
• Team players
• Healthcare and small business enthusiasts
• Lifelong learners
• High EQ, low ego

Pay range and compensation package: $110,000 - $130,000 salary plus equity

Equal Opportunity Statement: Duet is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.