Human Resources Generalist

Company Overview

Duffy Health Center is dedicated to addressing the needs of individuals experiencing homelessness or at risk of homelessness on Cape Cod. Our mission is to restore health as a vital first step in rebuilding lives, offering a range of services from medical care to behavioral health and case management.

Summary

We are seeking a Human Resources Generalist to join our team at Duffy Health Center. This role is essential in supporting our mission by managing HR functions that enhance employee engagement and ensure compliance with policies. The position is based in on Cape Cod, MA

Position Functions

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

1. Manages life cycle of a candidate/new employee.

(A) Recruitment; Maintains workflow for talent acquisition. Manages recruitment through online recruitment sites, update positions, monitor applications. Manages candidate pipeline thru Paycom our Human Resources Information System (HRIS). Responsibilities include prescreening candidates by phone, scheduling interviews with Hiring Manager (HM), tracking progress in hiring dashboard, timely updates i.e., turndown/move to offer. Submit payment invoices.

(B) Onboarding; Processes pre-employment verification and manages paperwork. Communicates with candidate, completes background checks CORI, and verifies new hire paperwork is complete. Partner with credentialing consultant & billing specialist for positions that require advanced background checks and licensures. Establish bi-weekly new employee orientation schedule. Coordinate with new hires to confirm dates, times and first day information. Partner with IT specialist to schedule new hires after orientation meeting. Manage online training assignments for new and ongoing training.

2. Maintaining physical and digital files for employees and their documents, benefits, credentialing, licensures, attendance records and performance issues

3. Employee benefit administrator, accessing online portals for health insurance to make necessary enrollments, changes, or deletions; coordinates bi-weekly electronic deposit for the 403B plan and emails deposit ticket.

4. Supports HR Director with annual benefits open enrollment. Serves as a co-lead of the benefits fair (September). POC for vendors, coordination of events including copies, supplies, and employee communication/participation.

5. Administrator on RELIAS, our learning and training platform. Assign, track and provide updates on training for staff. New hires, all staff, annual compliance, department specific and risk management.

6. Leave of Absence (LOA), Paid Family Medical Leave(PFML) point of contact for the employees. Fill out and provide forms for employee requests, manage spreadsheet on who/when is on an LOA, follow up with Mutual of Omaha partners and department managers on length of time, extensions and re-entry back into the workplace.

7. Interacts in a professional and confidential manner with employees daily. Handles inquiries from applicants, employees, and colleagues while taking the HR Director as a partner when needed for complex and sensitive matters. Address questions and provide documentation in a timely manner for onboarding, benefits, LOA, COBRA, employment verification and other HR programs.

8. Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices and reviews policies

9. Participate in DEIB and Employee Engagement Committees, take minutes, strategize about HR programs to benefit workplace culture. Creating employee engagement plans, and initiating activities thru a monthly and annual calendar of events, potlucks, spirit days, and national recognition events

10. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

11. Monitor credentialing and CORI inquiries, educational and licensure verification.

12. Perform other duties as assigned.

Supervision

Work is performed under the general supervision of the Director of Human Resources. Under general direction, the employee plans and carries out the regular work in accordance with standard practices and previous training, with substantial responsibility for determining the sequence and timing of action and substantial independence in planning and organizing the work activities, including determining the work methods. The employee is expected to solve through experienced judgment most problems of detail or unusual situations by adapting methods or interpreting instructions to resolve the problem. Instructions for new assignments or special projects usually consist of statements of desired objectives, deadlines, and priorities. Technical and policy problems or changes in procedures are discussed with the supervisor, but ordinarily the employee plans the work, lays it out and carries it through to completion independently. Work is generally reviewed only for technical adequacy, appropriateness of actions or decisions, and conformance with policy or other requirements; the methods used in arriving at the result are not usually reviewed in detail.

Judgment

The work requires examining, analyzing, and evaluating facts and circumstances surrounding individual problems, situations, or transactions, and determining actions to be taken within the limits of standard or accepted practices. Guidelines include a large body of policies, practices and precedents which may be complex or conflicting, at times. Judgment is used in analyzing specific situations to determine appropriate actions. Employee is expected to weigh efficiency and relative priorities in conjunction with procedural concerns in decision making. Requires understanding, interpreting, and applying complex policies as well as federal, state, and local regulations. Numerous standardized practices, procedures, or general instructions govern the work.

Complexity

The work consists of the practical application of a variety of concepts, practices, and specialized techniques. These relate to human resources, policies, procedures, employment law, benefits, payroll, and compensation.

Accountability

Employees have access to confidential information and shall always maintain such confidences. The nature of the professional work means that errors in analysis, or recommendations would probably be difficult to detect. Consequences of errors, missed deadlines or poor judgment could result in excessive costs, delays, or legal repercussions.

Nature and Purpose of Personal Contacts

Interpersonal skills required in work relationships are important. This position has daily contact with co-workers and staff. The purpose for contact is to coordinate work and give or receive information and assistance. Relationships with co-workers involve frequent explanation, discussion or interpretation of practices, procedures, regulations, or guidelines to render service, plan, or coordinate work efforts, or resolve operating problems.

Confidentiality

Has regular access at the departmental level to a wide variety of confidential information, including personnel records, medical records of employees or patients, client records, criminal investigations, court records, financial records, and salaries.

Education and Experience

A candidate for this position must have a High School diploma or equivalent plus additional training equal to one to two years of college, or attainment of Associates level of post-secondary education. Advanced training working with computer systems, and (3) three to (5) experience in HR/Benefits administration. HR generalist experience or SHRM certificate preferred.

Requirements under the DHC Emergency Operations Plan

During a declared Emergency, staff deemed as Essential Personnel are expected to work onsite at Duffy Health Center and Non-Essential Personnel are expected to work remotely. This position is non-essential and therefore this position may be expected to work remotely’ during a declared emergency.

Physical and Mental Requirements

Employees work in an office setting and is required to sit, talk/listen and use hands more than 2/3rd of the time; and stand, reach, walk, up to 1/3rd of the time. Employee seldom lifts to 10 lbs. Normal vision is required for the position. Equipment operated includes office machines, and computers. Employees may be exposed to hostile individuals or situations.

Work Environment

The work environment involves everyday discomforts typical of offices and cubicles, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.

Physical and Mental Demands, Occupational Risk

Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects (up to 30 lbs.). Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, computer and/or most other office equipment, typing, filing, and sorting.

Duties of the job present little potential for injury. Risk exposure is similar to that found in typical office settings.

Knowledge, Skills, and Abilities

A candidate for this position should have the following:

Knowledge of:

· Basic business principles and procedures, Excel trained in use of spreadsheets, and computer programs.

· HR employee labor laws and guidelines in Massachusetts

· Paycom/HRIS

· External recruitment sites

Skill in:

· Accounting and mathematics

· Maintaining records and files and verifying information

· Solving problems

· Accuracy of work.

And ability to:

· Effectively plan and prioritize work

· Handle multiple priorities simultaneously in a timely manner

· Communicate effectively in person, via email and phone.

· Work independently and with a team

· Pay attention and be accurate with details and inputting information

· Meet deadlines.

· Maintain confidentiality and professionalism.

· Commit to the philosophy and mission of Duffy Health Center which serves the homeless and at-risk population.

Responsibilities

• Administer employee benefits programs and ensure compliance with regulations.
• Manage the recruitment process, including job postings, screening, and interviewing candidates.
• Oversee performance management processes and assist in employee evaluations.
• Facilitate conflict resolution and provide guidance on employee relations issues.
• Support succession planning initiatives to develop talent within the organization.
• Utilize HR software systems for data management and reporting purposes.

Requirements

• Proven experience as an HR Generalist or similar role.
• Strong knowledge of benefits administration and performance management processes.
• Excellent communication and interpersonal skills for effective collaboration.
• Ability to handle sensitive situations with confidentiality and professionalism.
• High School diploma and 3-5 years experience
• Bachelor's degree in Human Resources or related field or SHRM preferred.

If you are passionate about making a difference in the lives of others through effective human resources practices, we invite you to apply today and become a part of our dedicated team at Duffy Health Center!

Job Type: Full-time

Pay: $48,000.00 - $62,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $48,000 - $62,000