Patient Access Representative (Front Desk)

Position- Patient Access Representative. This position is based at the front desk in our busy, non-profit community health center lobby. We focus on the homeless and substance use disorder population on Cape Cod. While working at the front desk, you are the first face of Duffy Health Center for our patients. You will be checking in patients for their visits, answering the phones, scheduling appointments and supporting the needs of our patients.

Full time position, Monday- Friday availability required. Some mid-day shifts required. EPIC /EHR trained strongly preferred.

Duffy Health Center is a patient-centered medical home, and every role requires functioning effectively using a team-based approach. The Patient Access Representative is responsible for providing administrative and clerical duties for Duffy Health Center.

Work includes responding to requests for information and assistance from patients and providers, scheduling appointments, verifying information, processing referrals, collecting and recording data, maintaining and updating records and files, and facilitating patient care.

A candidate for this position must have a High School diploma or equivalent, with advanced training in Medical Terminology, and at least two (2) years of experience in office administration; or any equivalent combination of education and experience. Experience with an EHR system (electronic health record) specifically Epic and/or ECW ; or any equivalent combination of education and experience.

Candidates with knowledge of public health insurance eligibility practices (i.e. MassHealth), are urged to apply.

A candidate for this position should have the following:

Knowledge of:

• EPIC
• Medical office practices, procedures, and medical terminology
• Use of office equipment and computer programs
• Company and departmental policies and procedures
• HIPAA regulations

Skill in:

• Written and verbal communication
• Interacting effectively and appropriately with patients and clients
• Accurate maintenance of records and files

Ability to:

• Commit to the philosophy and mission of Duffy Health Center which serves the homeless and at-risk population, and to the team-based approach as part of PCMH.
• Maintain confidentiality of information
• Plan and prioritize work, handle multiple priorities simultaneously in a timely manner
• Be flexible with clients, providers, visitors and work schedules
• Work independently and with a team
• Handle difficult situations effectively and professionally
• Meet deadlines

Duffy Health Center is committed to creating and maintaining a diverse workforce. We actively encourage applicants from minority racial and ethnic backgrounds, as well as historically marginalized groups. This includes but is not limited to LGBTQ persons and people with lived experiences of homelessness or recovery.

Duffy Health Center is an affirmative action-equal opportunity employer.

Duffy Health Center offers 2 bonus opportunities in the first year of employment. $500 after your 6 month work anniversary. $1000 after your one year work anniversary.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 403(b)
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Family leave
• Flexible spending account
• Free flu shots
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Loan forgiveness
• Loan repayment program
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Pet insurance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Medical Specialty:

• Addiction Medicine
• Primary Care
• Public Health

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $1,000