Demo

Customer Service Rep

Dufry
Seattle, WA Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/7/2025

With a career at HMSHost, you really benefit! We Offer

  • Full family health care for $50 per month (Up to 8 Dependents)

o Pension Retirement Plan

o Paid Meal Breaks

o Paid Holidays o Employee Meals Discounts

o Free Uniforms

o $81 Employee Parking Cost

o Employee Assistance Program

o Detailed Training & opportunities for professional growth / advancement

o Diverse customers and co-workers

o Clean, safe, friend work atmosphere

Airport Location : Seattle Airport F&B

Advertised Compensation : $21.96 to

Job Title : Customer Service Representative

Job Code : 515700

Summary :

The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions :

  • Provides customer support and handling customer inquiries
  • Works directly in the unit with associates to ensure service / training compliance standards are met
  • Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch
  • Provides feedback to managers regarding continued development of associates
  • Acts as mentor to transition associate from time of hire to completion of retail training process
  • Administers service excellence training in units
  • Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis
  • Minimum Qualifications, Knowledge, Skills, and Work Environment :

  • Requires a High School diploma or general education development (GED) diploma
  • Customer service and / or training experience preferred
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents
  • Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
  • Equal Opportunity Employer (EOE)

    Minority / Female / Disabled / Veteran (M / F / D / V)

    Drug Free Workplace (DFW)

    Equal Opportunity Employer (EOE) Minority / Female / Disabled / Veteran (M / F / D / V) Drug Free Workplace (DFW)

    Salary : $22

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