General Manager I

With a Career at HMSHost, You Benefit:

• Health, dental, and vision insurance
• Generous paid time off (vacation, flex, or sick)
• Holiday pay
• Meal and transportation benefits
• *401(k) retirement plan with company match
• *Company-paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program - refer a friend and earn a bonus

Purpose: The General Manager I (GM) position manages QSR restaurants or small clusters of restaurants in close proximity to each other with sales of up to $5 million. The GM ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards.
Essential Functions:
Open and Close:

• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare for opening and holds shift managers accountable for executing all closing and opening checklists/requirements.

Staffing/Deployment:

• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives.
• Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures all shifts are covered.
• Provides restaurant staff with consistent support, coaching, and encouragement necessary to achieve business goals.
• Interviews job candidates, makes hiring, termination, advancement, promotion, or any other status change decisions for associates within the unit.
• Promotes HMSHost as an employer of choice within the local community.
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant.
• Ensures onboarding and offboarding of all restaurant associates, including all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes.
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials.
• Supports company recognition initiatives and develops and implements plans that will motivate team.
• Accepts, understands, adopts, trains, and champions all Employee Engagement behaviors.
• Ensures the company has most current contact information for all associates working in the restaurant.
• Product Availability/Working Equipment:
• Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures.
• Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability.
• Maintains proficiency in management information systems and tools like MIV, Crunch Time, Kronos, and other programs as utilized by the company.
• Monitors and maintains restaurant equipment, schedules routine service or repairs as needed.
• Participates and manages company response to NSF and other audits.
• Minimizes waste, records as needed, and participates in food donation program.

Brand Knowledge/Proficiency:

• Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary.
• Embraces technology and inspires employees to understand and adopt new technologies implemented by the company.
• Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations and teaches associates these standards.
• Develops and implements creative strategies to increase revenue.

Visual/Vibe/Appeal:

• Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale.
• Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior-level leaders.
• Utilizes associate's strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals.
• Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue, and interacts with support teams for AB programming, sales matrix, Coke programming, or other as directed.

Safety:

• Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law.
• Holds Managers accountable for ensuring all safety standards are understood and followed.
• Trains new managers and associates in wellness check protocols and adheres to new COVID-19 requirements.
• Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety.

Reporting Relationship and Other Important Information:

• The GMI position falls under the Fair Labor Standards Act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.
• The position typically reports to the Director of Operations, or an intermediate zone, cluster, or area leader within the assigned location.
• The GMI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week, some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates' work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• GMIs must have documented and demonstrated skills managing the types of restaurants (QSR, Casual Dine, Full Service, similar complexity, Union and Non-Union, etc.) to which the role is assigned, to include overall responsibility for success and failure of the restaurant under their leadership as identified by P&L success for multiple annual cycles for the type or restaurant assigned.
• Generally speaking, restaurant P&L management experience for a minimum of 3 years with underlying overall working restaurant experience of 5-7 years in type is typically necessary to be successful.
• Graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement for each of these roles.
• Demonstrates team management, delegation, and issue resolution skills and the ability to manage multiple and concurrent priorities.
• Demonstrates knowledge of HMSHost policies and products, service, quality, equipment, and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion.
• Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, understand menus and brand standards, as well as converse comfortably with individuals.