What are the responsibilities and job description for the Retail Ops Supervisor position at Dufry?

Grow With Us!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

What we will offer you :

Competitive rate of pay : $21.00 p / h
Daily Pay- Get your money as you earn it
Company Discount
20% Hudson Employee Discount
50% Hudson Food and Beverage Discount
Personal and Parental Leave Programs
Medical, Dental & Vision Insurance
Company Paid Life Insurance
Employee Recognition Programs
Advancement and Growth Opportunities
On-going Training & Development
Referral Bonus up to $500

This Retail Operations Supervisor Job Is for You, If You Enjoy :

Assist the General Manager and Operational Managers in managing the team members and the daily operation of our stores and providing an amazing customer service experience to our customers

Working at Newark International Airport

Your Team is counting on you as a Retail Operations Supervisor to :

Provide flexibility to work any day of the week, including weekends & holidays

Work a full-time schedule

Oversee multiple team members

Retail Operations Supervisor Key Responsibilities :

Provides staff training and coaching with team members on a daily basis

conducts store opening / closing / shift change procedures

Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, void processing and deposits

Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted and that any discrepancies are reported

Ensures that staff report to work on time, dressed in clean full uniform, including nametags

Ensures that all staff tardiness and absences are reported to management

Ensures customers are greeted promptly and served by knowledgeable, well-trained associates

Demonstrates effective management of customer queuing

Ensures that sales associates are assigned daily duties and are aware of daily sales targets and procedural changes

Has an in-depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor

Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping)

Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink

Required Qualifications :

Ability to manage, consult, and help plan daily activities with General Manager, Operations Manager, and other Supervisors

One or more years working as a supervisor in a retail setting

Experience working in a retail setting

Provides supervision and support to store staff

Works with on-site sales representatives

Approachable and interactive leadership qualities

Ability to work in a fast-paced environment

Good time-management skills and multi-tasking abilities

Good problem-solving skills

High School Diploma or equivalent

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks and / or employment verification results.

Note to staffing agencies : Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.

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Salary : $21

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