What are the responsibilities and job description for the Sr Mgr, Learning and Talent position at Dufry?
Purpose : The purpose of the Senior Manager, Learning and Talent Management position is to execute the organization's L&D and talent management strategies for North America, with a focus on analyzing, developing, and delivering learning solutions and talent programs that attract and retain high quality talent, drive engagement and organizational performance. This position also supports the organization's diversity, cultural and change management initiatives.
Essential Functions :
- Partners with internal clients and key stakeholders to identify targeted and scalable learning and performance improvement needs; recommends best-fit learning solution (instructor-led courses, e-learning courses, discussion guides for managers, self-study materials, etc.) and learning objectives based on needs assessment
- Proactively works with subject matter experts to create developmental and functional learning journeys, programs, and talent management materials and solutions (including participant guides, facilitator guides, job aids, videos, handouts, presentation slides, etc.)
- Effectively utilizes software (Storyline, Camtasia, Captivate, and Elucidate) to build e-learning courses that are SCORM and AICC compliant; applies sound principles of instructional design, learner engagement, design thinking, and adult learning theory to all designs
- Evaluates training, development, and talent management program effectiveness and impact on the learners' experience; makes improvement recommendations to ensure manager / leader programs and other learning solutions and interventions are adopted and achieving desired results and ROI
- Develops the desired coaching culture and focus on engagement as a business strategy by identifying, designing, and developing high impact and sustainable learning interventions and engagement resources
- Partners with Director to create, implement, and facilitate leadership onboarding, development, and talent review programs for executives, Operations, and business leaders throughout the organization
- Manages and develops resources and executes on plans to enhance the employee experience and well-being, while fostering and encouraging a diverse, equitable, inclusive, and values driven organizational culture
- Uses structured and effective change management methodology and strategies to assess change, help reduce team member and leader change fatigue, and improve engagement and adoption of regional programs and initiatives
Reporting Relationship : The Senior Manager, Learning and Talent Management reports to the Director of Learning, Development, and Talent Management
Minimum Qualifications, Knowledge, Skills, and Work Environment :
In a leadership role : Requires 2 years of experience directly influencing and / or supervising a team of L&D or Operations professionals engaged in executing talent programs in a fast paced, changing environment
A bachelor's degree in a program related to the functional area can count for 3 of the 6-year requirement
Training that leads to an in-depth understanding of the Learning & Development, talent management, and instructional design areas, particularly focused on engagement and coaching cultures
Strong skills in assessing, designing, developing and implementing learning resources, programs and pathways
This position may be based at the F&B Center of Excellence in Bethesda, MD or be remote and located near a major metropolitan airport within the North America region
Disclaimer :
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor / manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
