What are the responsibilities and job description for the Digital Signage Operations Coordinator position at Duggal Visual Solutions, Inc.?
Job Title: Digital Signage Operations Coordinator
Location: Innovation Lab, Duggal Visual Solutions, Brooklyn, NY
Employment Type: Full-time, Entry Level
About Duggal Visual Solutions
Duggal Visual Solutions is a global leader in visual innovation, pushing the boundaries of technology and creativity to transform spaces. Our team specializes in designing and deploying bold, high-impact digital signage experiences for some of the world’s leading brands. Based in our Brooklyn Innovation Lab, we bring together cutting-edge display technology, interactive installations, and advanced content management systems to create unforgettable visual experiences.
Role Overview
The Digital Signage Operations Coordinator is a hands-on, entry-level technical role that supports the various facets of our digital signage services, from installation and project coordination to customer support and content management. You will work directly with professional AV equipment, digital signage software, and network operations while assisting with both remote and on-site project execution. This role provides a unique opportunity to gain hands-on experience in a dynamic, fast-paced industry at the intersection of technology, design, and client engagement.
Key ResponsibilitiesTechnical & On-Site Support
- Assist with setting up, testing, and troubleshooting professional AV and digital signage equipment.
- Provide remote and on-site support for field teams during installations and service calls.
- Manage and operate digital signage content management systems (CMS), ensuring seamless content scheduling, updates, and troubleshooting.
Customer & Vendor Support
- Serve as a primary support contact for clients, assisting with troubleshooting and technical inquiries.
- Monitor and respond to help desk tickets, ensuring timely resolution of customer issues.
- Coordinate with vendors and suppliers to track hardware, software, and service orders.
Project & Operations Assistance
- Assist in scheduling and coordinating field technicians for installations and service calls.
- Review and interpret architectural, millwork, and technical drawings to ensure seamless AV system integration.
- Maintain asset tracking and inventory systems for hardware, software, and tools.
Process Improvement & Documentation
- Document workflows, troubleshooting procedures, and best practices to improve operational efficiency.
- Ensure compliance with industry standards, including AVIXA and Digital Signage Federation guidelines.
- Continuously learn and adapt to new technologies, helping to refine internal processes.
Qualifications
- Passion for technology and eagerness to learn in a hands-on, fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Excellent communication and organizational abilities.
- Familiarity with Windows, macOS, iOS, and Android operating systems.
- Comfortable with contemporary office tools (Google Docs, Slack, Zoom, etc.).
Preferred Qualifications
- Experience with digital signage content management systems (CMS) and IT/networking concepts.
- Familiarity with customer support workflows and ticketing systems.
- Understanding of AV technology and commercial display systems.
- Basic knowledge of IP networking and system integrations.
Additional Requirements
- Ability to perform medium to heavy lifting in support of installation work.
- Flexibility for occasional overnight or weekend work based on project needs.
Why Join Duggal?
At Duggal, we believe in pushing creative and technical boundaries to deliver bold, high-impact visual experiences. Our Brooklyn Innovation Lab is a space where technology, design, and collaboration come together to redefine what’s possible in digital signage. We also foster an inclusive and supportive environment where diverse talents thrive. Join us to be part of a team that brings ambitious digital installations to life for some of the most exciting brands in the world.
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $25 - $35
