What are the responsibilities and job description for the Connected Care Coordinator position at Duke City Primary Care?
Job Title: Connected Care Coordinator
Reports to: Clinical Manager, Value Based Care Status: Full-Time, Non-Exempt
The Connected Care Coordinator (CCC) is often one of the first points of contact between patients and Duke City Cares. The Connected Care Coordinator's primary purpose is to act as a liaison between patients and clinics in coordinating chronic care. The Care Coordinator will provide primarily support via technology in completing patient outreach for patients enrolled in our chronic care management program.
Job Responsibilities:
- Answer text messages from patients on company provided software within a 24-hour period
- Responsible for scheduling appointment on behalf of patients
- Responsible for notifying providers with information given or needed by patients
- In charge of filling, scanning, and record keeping of patient data
- Oversees the review process for patient charts
- Maintaining communication with the team
- Maintaining and protecting patient confident
- Answering non-medical patient questions and providing information
- Answering calls and taking messages, Checking voicemail messages
- Performing other duties as assigned
Education, Experience, and Licensing Requirements:
- High School Diploma
- Medical Assistant certification required
- Minimum of 1 year experience in customer service or the medical field preferred
- Previous experience with medical insurance verification preferred
- Basic computer skills. Types 25 words per minute with data entry accuracy
- Pass criminal background check drug screen
Physical Demands Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Minimal Lifting, bending and stooping, sitting for 6-8 hours a day. Walking or standing up to 2 hours a day, continuous hand and wrist movement for data entry
Behavioral Demands/Requirements:
- Ability to maintain a positive attitude in a busy, team-based environment
- Ability to multitask and prioritize appropriately while maintaining appropriate organization
- Attention to detail in preparing and conveying reports as necessary
- Understanding and verification of medical insurance
- Ability to work independently and the public in a high-pressure environment
- Familiarity with basic medical terminology
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Will you be able to reliably commute to Cedar Crest, NM or Albuquerque, NM for this job if needed?
- Do you know or related to a Duke City Employee? If so, please provide name and relationship.
- Do you have experience with insurance verification?
Experience:
- Customer service or medical field: 1 year (Preferred)
- Relevant work or customer service in healthcare setting: 1 year (Required)
License/Certification:
- Certified Medical Assistant (Preferred)
Work Location: In person
Salary : $16 - $20
